{"id":3707578,"url":"https://alion.io/job/sutter-health-program-manager-communications","title":"Program Manager, Communications","company":{"id":1765513,"name":"Sutter Health","domain":"sutterhealth.org","url":"https://alion.io/company/sutterhealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":40,"ghost_share":0,"stale_share":0.825,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Goleta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":106745,"max":160118,"currency":"USD","period":"year","gross":null,"usd_annual":160118},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:41:11Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T09:08:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are so glad you are interested in joining Sutter Health!\nOrganization:\nSHSO-Sutter Health System Office-ValleyPosition Overview:\nIn coordination with the leadership for the assigned communications area, contribute to, develop and support innovative communication plans, strategies, and messaging that engage audiences in novel and compelling ways that inspire, influence and inform. Takes a proactive research and Lean-based approach to developing and implementing multi-audience and multi-stakeholder, internal and external communications plans and providing tactical execution for assigned focus area(s) that build awareness, understanding and commitment to Sutter Health. Support the development and implementation of communication strategies and plans that advance Sutter Health's culture, explain key focus area initiatives, and foster an understanding of business strategies.Manage and support portions of innovative and integrated campaigns and/or activities and events employing a variety of channels and vehicles and cultivating a unified corporate identity through illustrative graphics, engaging photos, inspirational videos, and effective messaging. Cultivate a unified corporate identity through illustrative graphics, classic typography, engaging photos, inspirational videos and on-point messaging. Ensure the consistent and appropriate use of Sutter Health’s brand assets. As a key member of communications, provide analytical support and guidance to multifunctional teams across assigned focus area and business initiatives to drive communication results that build awareness of Sutter Health’s advantages and differentiators, while protecting and enhancing Sutter Health’s brand and reputation. This includes proactively identifying, addressing, and mitigating issues. Oversees contract communication professionals to ensure aligned communications around strategic priorities. Continually evaluates communications plans and collateral to ensure the effectiveness of the content and distribution methods.\nPotential Focus Areas:\n§Executive Communications/Thought Leadership\n§Issues Management/Reputation Management/Corporate Affairs\n§Media Relations/External Communications\n§Enterprise & Systemwide Communications\nJob Description:\nThese Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).\nJOB ACCOUNTABILITIES:\nCommunications Planning and Implementation\nUse personal initiative, creativity, strong judgment, constituent research and strong constituent relationships to support communications for designated audiences\nConceptualize, develop and implement portions of communications campaigns in support of organizational strategy\nEncourage and cultivate focus-area news and stories to share with, and inspire system-wide audiences through, strong relationships with subject matter experts\nDevelop and integrate messaging into broader Sutter Health communications and marketing strategies\nCollaborate with department staff to ensure communications deliverables meet time, cost, quality and strategic standards, as well as adherence to key performance indicators and brand standards\nEncourage and develop efficient work and tracking processes\nIn collaboration with other marketing and communications leaders, advance and undertake research/audit initiatives that inform and assess effectiveness of proposed and existing communications strategies or channels, employee perceptions or communications preferences, etc.\nKeep assigned focus area leader of key communications activities and their value\nInterpret and enforce compliance with the latest AP Stylebook, as well as Sutter Health publications style and brand style guides\nAdhere to strategic communications plans, and meet associated deadlines and delivery dates\nCreate and maintain a library/repository of communications material about the targeted focus area\nPartner with Sutter Health Communications colleagues on the planning and implementation of initiatives that advance and support Sutter Health’s mission, strategic vision and plan\nAdditional Accountabilities Based on Focus Area\nExecutive Communications/Thought Leadership\nDevelop communications and engagement strategies and content for key Sutter Health Executive Leadership Team members\nProactively and strategically identify, evaluate and pursue communications, engagement and speaking opportunities for key senior executives that drive organizational strategy, increase system brand awareness and positively position Sutter Health as an industry leader with high-impact target audiences including business partners; employers; and business, government and community leaders\nWrite and edit executive speeches and develop inspiring and engaging content\nPartner with social media team to build out and leverage social media platforms and strategy for senior executives\nEnhance internal CEO and senior leader visibility through mutli-faceted communications (written, video, etc.)\nDevelop engaging presentations and materials about Sutter Health and customize for executives as needed\nProvide and arrange for senior executive presentation and news media coaching\nEnterprise Communications\nHelp implement annually a proactive, multi-audience, function-specific extension of Sutter Health’s strategic communications plan.\nServe as key communications advisor to key function leaders on internal and external constituent messaging, as well as manage strategic projects and initiatives.\nPartner with Executive Communications and Media teams on external thought leader strategy and message narrative development.\nBuild intra-function and systemwide awareness, understanding and utilization of System Enterprises’ strategies, concepts and tools.\nSupport the development of and help manage multi-audience communications strategies and tactics to respond to urgent and crisis situations involving System Enterprises.\nPartner with Communications and Marketing teams to build out and leverage internal, media, multimedia and social media platforms and strategies for key projects and senior executives.\nInternal Communications (System)\nConceptualize and implement coordinated internal campaigns and employee engagement strategies in support of the organization’s reputation and culture building work\nOversee information delivery to and interaction with employee audiences via the FirstUp online employee news platform, electronic e-newsletters for leaders and employees, and updates to MySutter, among other vehicles\nWork closely with internal communications director and other leaders to help guide, develop and implement key strategies to enhance internal employee platforms\nEncourage and develop opportunities/processes to support an integrated systemwide approach to internal newsgathering and dissemination\nOversee annual editorial calendars for traditional and online internal communication in coordination with market communications teams\nOversee project management and communications support of systemwide annual internal programs and initiatives \nServe as a communications consultant to system departments on key projects and initiatives\nPartner with Sutter Health communications team colleagues and others to guide and support content for systemwide virtual and in-person forums/events\nOversee quantitative and qualitative metrics and analytics to measure and evaluate employee engagement, effectiveness and performance\nIssues & Reputation Management & Corporate Affairs\nPromote, protect and enhance the Sutter Health brand by assimilating facts on complex issues, synthesizing and creating compelling cases for direction on issues and crises by providing high-quality communications deliverables\nDevelop and implement multi-audience communications strategies and tactics to proactively manage issues and respond to urgent crisis situations\nTrack issues and integrate issues management efforts with ongoing proactive communications programs, to ensure integration and alignment with Sutter Health’s mission, vision, values, brand and reputation\nManage responses to media on issues that may affect our reputation internally, externally or with key partners and suppliers\nRespond to, and support, sensitive communications on actual and emerging issues and crises, frequently in short deadline-driving situation\nHelp identify trends, issues and legislation and anticipate their effects - an early warning system for emerging issues. With this responsibility comes accountability for development strategies to respond and address negative issues and crises as they emerge\nAt the request of the director or manager, serve as a spokesperson for online, print, radio and television interviews, or prepare and manage interviews with identified leaders\nIdentify, research and plan social/digital media opportunities and other emerging communications strategies to support the convergence of traditional and new media in support of Sutter’s reputation building efforts\nAnticipate and leverage issues with Sutter Health’s reputation top of mind and develop strategic approaches to these issues by evaluating and suggesting modifications to operations and policies, as well as messages and communications strategies to articulate our position\nProactively partner with leaders, workforce & labor relations and legal counsel on the development of communications plans and media relations strategies to effectively influence, inform and educate internal and external audiences\nLead labor communication plan and collaborate closely with market communications lead to support leader message and execution.\nServe as a communications consultant to affiliate and operating unit leaders on crisis communications and issues management\nOrganize and maintain toolkits, issues tracker, toolkits and messaging documents related to above referenced issues such as labor, operational changes, natural disasters, patient quality concerns, negative incidents.\nMedia Relations & External Communications\nAct as a media spokesperson on behalf of the organization\nEncourage and develop opportunities/processes to support an integrated system-wide approach to collecting and sharing stories for external purposes\nWork in conjunction with other key stakeholders to create and drive content for all types of media channels (traditional, owned, broadcast/radio, and social) to support reputation management\nContinually review and re-align strategic priorities based on evolving trends and needs\nCollaborate with media relations team to determine priority messages, spokespeople, challenges and opportunities\nProvide and arrange for media training for identified spokespeople\nParticipate in on-call schedule, and respond to events or issues as they arise\nIn partnership with the entire team, maintain media tracking database and story grid\nHave a clear understanding of the news cycle and media outlet focus areas\nEmploy mobile strategies to optimize communications outreach to decentralized workforce.\nOther\nOversee and support content development and establish standards for internal communications, including newsletters, announcements, email, scripts, web pages, special reports, speeches, presentations, and videos\nSupervise annual editorial calendars, content and platforms for traditional and online internal communication in coordination with Sutter Health communication colleagues\nMake appropriate arrangements to ensure that communications materials are accurate, error-free, timely and produced within budget, including identifying and seeking appropriate and necessary reviews in advance of publication\nManage vendor, freelance and/or agency relationships to help ensure high-quality, cost-efficient communications\nIn coordination with leaders in the communications department, support legal a...","description_format":"text","description_chars":16200,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical 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