{"id":2772916,"url":"https://alion.io/job/svadha-manager-crm-handovers","title":"Manager - CRM Handovers","company":{"id":4442651,"name":"Svadha","domain":"svadha.com","url":"https://alion.io/company/svadha","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2821},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T11:29:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-20T18:05:53Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Role Summary\nThe Manager - CRM (Customer Handover) will be responsible for planning, coordinating, and executing the end-to-end customer handover process for residential projects, ensuring a seamless customer experience from possession readiness to post-handover support. The role acts as the single point of contact between customers and internal departments including Projects, Quality, MEP, Legal, Finance, Sales, Facilities, and Customer Support.\nThe incumbent will drive customer satisfaction, timely handovers, documentation compliance, defect resolution, and post-possession engagement while upholding the premium customer experience standards of Svadha 2.0.\nKey Responsibilities\n1. Handover Planning & Execution\nPrepare and execute project-wise handover plans aligned with construction completion schedules.\nCoordinate with Projects, Quality, MEP, and Facilities to ensure units are handover-ready.\nEnsure all statutory approvals and occupancy requirements are completed before possession.\nSchedule customer inspections and possession dates.\nMonitor handover milestones and maintain adherence to timelines.\n2. Customer Communication\nAct as the primary relationship manager during the possession journey.\nProvide proactive communication regarding handover schedules, documentation, and payment milestones.\nConduct customer walkthroughs during pre-possession inspections.\nAddress customer queries professionally and within defined SLAs.\nEnsure a premium and personalized customer experience.\n3. Documentation & Compliance\nVerify customer documentation before possession.\nCoordinate with Legal and Finance teams for:Sale Deed ,Registration ,NOCs ,Maintenance agreements ,Utility transfers\n\nEnsure complete documentation before key handover.\nMaintain digital and physical possession records.\n4. Snag & Defect Management\nCoordinate snag identification during customer inspections.\nWork closely with Projects and Quality teams for closure of observations.\nTrack defect resolution timelines.\nObtain customer sign-off after closure.\nEscalate unresolved issues to management.\n5. Cross Functional Coordination\nCollaborate closely with:\nProjects ,Engineering ,Quality ,MEP,Sales,Finance,Legal,Facilities Management,Security,Housekeeping,Vendor Partners\nto ensure a smooth possession experience.\n6. Customer Satisfaction\nMeasure customer satisfaction during and after possession.\nConduct Customer Satisfaction Surveys (CSAT).\nDrive improvement initiatives based on customer feedback.\nMinimize customer escalations.\nMaintain positive customer relationships after handover.\n7. Reporting & MIS\nPublish weekly and monthly handover dashboards.\nTrack:Units Ready ,Units Handed Over,Pending Documentation,Snag Status, Customer Satisfaction Score, Escalations,Turnaround Time (TAT)\n\nPresent project-wise reports to management.\n8. Team Leadership\nLead CRM handover executives.\nAllocate project responsibilities.\nMonitor productivity and SLAs.\nCoach team members on customer service excellence.\nEnsure process adherence and continuous improvement.\nQualification\nBachelor's Degree in Business Administration, Civil Engineering, Architecture, or a related field.\nMBA is preferred.\nExperience\n Manager: 8-12 years of experience in CRM, customer handovers, or customer service within the real estate industry.","description_format":"text","description_chars":3291,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T07:03:22Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.514,"p_room":0.36,"age_days":62,"expected_fill_days":36,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/svadha-manager-crm-handovers","json_url":"https://alion.io/job/svadha-manager-crm-handovers.json","meta":{"generated_at":"2026-10-20T20:27:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442651},"rest":"https://alion.io/mcp/rest/get_company?id=4442651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsvadha-manager-crm-handovers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsvadha-manager-crm-handovers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsvadha-manager-crm-handovers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/svadha-manager-crm-handovers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsvadha-manager-crm-handovers"}]}