{"id":3521012,"url":"https://alion.io/job/svitla-systems-senior-engagement-manager","title":"Senior Engagement Manager","company":{"id":2216,"name":"Svitla Systems","domain":"svitla.com","url":"https://alion.io/company/svitla-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Figma","optional":false},{"name":"Hallucination","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Jira","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"RAG","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-30T11:25:40Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T11:41:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Svitla Systems Inc., is looking for a Senior Engagement Manager (Project Manager & Business Analyst) for a full-time position in Mexico.\nYou will lead the day-to-day delivery of OutSystems projects. This is a hybrid role that combines project management and business analysis: you will plan and run delivery, and you will also elicit, shape, and own the requirements.\nAI experience is very important for this role. You will help customers identify where AI adds value, define AI features clearly enough for engineers to build and test, and use AI tools to make requirements, documentation, and delivery faster and better.\nThis role is part of a dedicated Svitla team engaged under a 12-month agreement to deliver OutSystems projects for customers, working as one team with OutSystems Professional Services consultants and typically aligned to US business hours. Knowledge sharing runs both ways: you will learn OutSystems delivery practices directly from OutSystems Professional Services, and you will share your own knowledge and experience with them, in particular in AI.\nPrior OutSystems experience is not required. We will provide structured training and certification at the start of the engagement, covering OutSystems platform fundamentals across OutSystems 11 (O11) and OutSystems Developer Cloud (ODC), delivery methodology, estimating and planning OutSystems projects, and OutSystems AI capabilities, followed by hands-on learning on live projects. Experience with other low-code platforms is of great benefit but is not mandatory.\nRequirements\nExperience on at least one project that delivered AI or GenAI features, including defining the use case, requirements, and how success was measured.\nWorking understanding of large language models (LLMs), prompts, retrieval-augmented generation (RAG), agents, hallucination, and evaluation, enough to work closely with engineers and explain trade-offs to stakeholders.\nRegular, hands-on use of GenAI tools, such as ChatGPT, Claude, or Microsoft Copilot, in project management and business analysis work.\nAwareness of responsible AI, data privacy, and human oversight requirements.\nSignificant experience delivering software projects in a combined or closely related project manager, business analyst, or delivery lead role.\nExperience with requirements elicitation, process mapping, user stories, and acceptance criteria.\nExperience with agile delivery and backlog management in tools such as Jira or Azure DevOps.\nExperience with estimation, scope, budget, and risk management.\nExperience in client-facing stakeholder management, ideally in a consultancy or professional services setting.\nExperience with user acceptance testing and release management.\nConfident, credible communication with customer executives and delivery teams.\nA structured and organized approach, with strong attention to detail.\nClear, concise writing for requirements, status reports, and decisions.\nSkilled workshop facilitation, with the ability to align stakeholders with different priorities.\nComfort with ambiguity and the ability to bring structure to it.\nCollaboration across company boundaries, working as one team with OutSystems Professional Services.\nFluent professional English, written and spoken.\nWill be a plus\nProject management or business analysis experience on delivery projects on one or more enterprise low-code platforms, such as Microsoft Power Platform, Mendix, Appian, ServiceNow App Engine, Salesforce Platform, or Pega.\nUnderstanding of how low-code changes delivery: faster prototyping, model-driven development, and the trade-offs between platform features and custom code.\nAny prior exposure to OutSystems 11 (O11) or OutSystems Developer Cloud (ODC).\nProject management, agile, or business analysis certifications, such as PMP, PMI-ACP, Certified ScrumMaster, Professional Scrum Master, IIBA CBAP, or IIBA CCBA.\nExperience with prototyping and design tools, such as Figma.\nExperience in regulated industries, such as financial services, insurance, healthcare, or government.\nDegree in Information Systems, Business, Computer Science, or a related field, or equivalent experience.\nResponsibilities\nPlan, scope, and estimate engagements with the Technical Lead and OutSystems Professional Services.\nManage scope, schedule, budget, risks, issues, assumptions, decisions, and dependencies.\nRun agile delivery: sprint planning, stand-ups, reviews, and retrospectives.\nReport status clearly to customer stakeholders and to Svitla and OutSystems Professional Services leadership.\nManage change requests and keep delivery aligned to agreed outcomes.\nCoordinate Svitla and OutSystems Professional Services team members as one delivery team.\nLead user acceptance testing, release readiness, go-live, and hypercare.\nFacilitate discovery workshops with business and technical stakeholders.\nMap current and future business processes and identify improvement opportunities.\nWrite clear user stories and testable acceptance criteria, and maintain a prioritized backlog with the customer product owner.\nUse wireframes and clickable prototypes to validate requirements early.\nCapture data, integration, reporting, and non-functional requirements.\nMaintain traceability from business objectives through requirements to testing.\nIdentify where AI and generative AI (GenAI) can add measurable value in customer processes and applications.\nDefine AI use cases with clear success measures, evaluation criteria, and human-in-the-loop controls.\nSpecify AI and agentic features: inputs, outputs, expected behavior, guardrails, fallback, and how quality will be tested.\nWork with the Technical Lead to assess feasibility, data readiness, cost, and risk of AI features.\nMake sure responsible AI, data privacy, and governance requirements are captured and met.\nUse AI tools to draft requirements, summarize workshops, generate test scenarios, and produce documentation, with human review of every output.\nEstablish repeatable AI-assisted practices for requirements and delivery management.\nShare these practices with OutSystems Professional Services and the wider team.\nLearn and apply OutSystems delivery methodology and ways of working.\nContribute AI delivery experience to joint playbooks, templates, and lessons learned.\nRun knowledge-sharing sessions on AI use cases, requirements for AI features, and AI-assisted 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