Servicenow Technical Consultant

Svitla Systems Inc. is looking for a ServiceNow Technical Consultant for a full-time hybrid position (40 hours per week) in Sydney, Australia.

Our client is a modern technology company offering enterprise IT solutions to improve employee workflows, infrastructure health, and enhanced customer services.

Position Overview:

The ServiceNow Technical Consultant will support the design, configuration, and deployment of ServiceNow modules, with a focus on ITSM, Service Design, and Now Assist capabilities. The perfect candidate will have hands-on experience with Service Catalog management, SLAs, and CMDB configuration, while contributing to the delivery of high-quality ServiceNow solutions under the guidance of senior architects and technical leads.

Requirements

• 1-3 years of hands-on experience in ServiceNow configuration or development.
• Exposure to Now Assist configuration or integration with ITSM modules.
• Practical understanding of Service Catalog design and Service Level Agreements.
• Strong knowledge of CMDB structure, relationships, and data import processes.
• Basic scripting skills (JavaScript, Glide API) and familiarity with Flow Designer or Integration Hub.
• Understanding of ITIL processes and service design principles.
• Strong problem-solving abilities and attention to detail.
• Good communication skills and ability to work collaboratively within delivery teams.

Nice to have

• ServiceNow Certified System Administrator (CSA) or equivalent certification.
• Exposure to Generative AI capabilities or workflow automation in ServiceNow.
• Experience in Agile or DevOps-based project environments.
• Eagerness to learn, adapt quickly, and grow into an advanced technical or architectural role.

Responsibilities

• Assist in the implementation and configuration of ServiceNow ITSM processes, including incident, problem, change, and request management.
• Contribute to the setup and customization of Service Catalog items, workflows, and approvals.
• Support the configuration and integration of Now Assist and AI-driven ServiceNow features.
• Work on Service Design artifacts, ensuring alignment with established service delivery models.
• Develop and maintain SLAs, notifications, and performance metrics for IT services.
• Conduct CMDB data loads, reconciliation, and maintenance to ensure data accuracy and relationships.
• Collaborate with business analysts and senior developers to deliver configured solutions that meet business requirements.
• Participate in testing, documentation, and user training for ServiceNow modules.
• Provide ongoing support and enhancement of deployed ServiceNow solutions.
• Learn and stay current with new ServiceNow releases and platform features.