{"id":1597710,"url":"https://alion.io/job/svitla-systems-servicenow-technical-consultant","title":"Servicenow Technical Consultant","company":{"id":2216,"name":"Svitla Systems","domain":"svitla.com","url":"https://alion.io/company/svitla-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-03-05T11:07:32Z","employer_posted_date":"2026-03-05","last_verified_at":"2026-10-22T00:28:32Z","board_verified":true,"closed_at":null,"days_open":230,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":229},"description":"Svitla Systems Inc. is looking for a ServiceNow Technical Consultant for a full-time hybrid position (40 hours per week) in Sydney, Australia.\nOur client is a modern technology company offering enterprise IT solutions to improve employee workflows, infrastructure health, and enhanced customer services.\nPosition Overview:\nThe ServiceNow Technical Consultant will support the design, configuration, and deployment of ServiceNow modules, with a focus on ITSM, Service Design, and Now Assist capabilities. The perfect candidate will have hands-on experience with Service Catalog management, SLAs, and CMDB configuration, while contributing to the delivery of high-quality ServiceNow solutions under the guidance of senior architects and technical leads.\nRequirements\n1-3 years of hands-on experience in ServiceNow configuration or development. \nExposure to Now Assist configuration or integration with ITSM modules. \nPractical understanding of Service Catalog design and Service Level Agreements. \nStrong knowledge of CMDB structure, relationships, and data import processes. \nBasic scripting skills (JavaScript, Glide API) and familiarity with Flow Designer or Integration Hub. \nUnderstanding of ITIL processes and service design principles. \nStrong problem-solving abilities and attention to detail. \nGood communication skills and ability to work collaboratively within delivery teams. \nNice to have\nServiceNow Certified System Administrator (CSA) or equivalent certification. \nExposure to Generative AI capabilities or workflow automation in ServiceNow. \nExperience in Agile or DevOps-based project environments. \nEagerness to learn, adapt quickly, and grow into an advanced technical or architectural role. \nResponsibilities\nAssist in the implementation and configuration of ServiceNow ITSM processes, including incident, problem, change, and request management. \nContribute to the setup and customization of Service Catalog items, workflows, and approvals. \nSupport the configuration and integration of Now Assist and AI-driven ServiceNow features. \nWork on Service Design artifacts, ensuring alignment with established service delivery models. \nDevelop and maintain SLAs, notifications, and performance metrics for IT services. \nConduct CMDB data loads, reconciliation, and maintenance to ensure data accuracy and relationships. \nCollaborate with business analysts and senior developers to deliver configured solutions that meet business requirements. \nParticipate in 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