{"id":1957278,"url":"https://alion.io/job/svitzer-customer-operations-planner","title":"Customer Operations Planner","company":{"id":2278303,"name":"Svitzer","domain":"svitzer.com","url":"https://alion.io/company/svitzer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":34,"ghost_share":0,"stale_share":0.529,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":446},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T13:42:15Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T15:37:50Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join Svitzer - A Leader in Maritime Excellence\nAre you ready to embark on an exciting career with a global leader in the maritime industry? At Svitzer, we pride ourselves on being a dynamic, market-leading organization with a commitment to innovation, excellence, and safety.\nWhat We Offer\nAt Svitzer, we believe in empowering our people to achieve their full potential. As part of our team, you’ll enjoy:\nCareer Growth: A unique opportunity to develop your career within the world’s leading towage provider.\n Dynamic Environment: Work alongside a team of experts dedicated to innovation and operational excellence.\nWe are recruiting an operations planner to join our team based in Middlesborough.\nThis role is offered on a 12 Fixed Term contract to cover personnel gaps in existing rota to be able to support internal training plan\nYou will be responsible for providing a high standard of operational support in order to deliver efficient services to our customers. You will be key in establishing and maintaining good client relations and managing both internal and external stakeholders.\nThis role will be part of the Operations Planning Team, which is based in our Middlesbrough office, which covers all our UK towage operations. You will work to an agreed rota system to ensure we provide a 24-hour coverage for operations (This will include day and night shifts). Occasional overtime may be required.\nYour main tasks will be to:\nManage bookings and changes for towage operations co-ordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees.\nMaintain excellent relationships with our clients and other organisational stakeholders,\nAccurately enter all necessary data and information into our booking, scheduling and invoicing systems.\nOrganise the scheduling and logistics of crew and Tugs in order to ensure the most efficient use of assets to deliver optimum service.\nWork closely with the technical department to ensure that Tugs are available for scheduled maintenance as and when required.\nPrepare and maintain operational plans and identify potential commercial opportunities.\nLiaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.\nRequired/Preferred/ Desirable Skills\nKnowledge and experience of logistic planning (preferred)\nAbility to process and record information accurately (required)\nAbility to absorb information, prioritise activities and make appropriate decisions (required)\nConfidence in dealing with clients and external agencies (desirable)\nProficient in IT systems (required)\nBenefits\nCompetitive salary package\nPrivate Medical Insurance\nPrivate Dental Insurance\nPension\nBonus\nCareer progression/personal development opportunities\nAnnual Salary Reviews\nBuilding a Diverse Workplace\nIn Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.\nDon’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification.\nAt Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!\nBuilding a Diverse Workplace\nIn Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.\nDon’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!\nHow to Apply\nTo apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.","description_format":"text","description_chars":4822,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-10-06T13:42:15Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.529,"p_room":0.945,"age_days":8,"expected_fill_days":20,"reasons":["conf:19","stale_co","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/svitzer-customer-operations-planner","json_url":"https://alion.io/job/svitzer-customer-operations-planner.json","meta":{"generated_at":"2026-10-15T18:07:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27489,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2278303},"rest":"https://alion.io/mcp/rest/get_company?id=2278303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsvitzer-customer-operations-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsvitzer-customer-operations-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsvitzer-customer-operations-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/svitzer-customer-operations-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsvitzer-customer-operations-planner"}]}