{"id":2737986,"url":"https://alion.io/job/swarco-service-coordinator","title":"Service Coordinator","company":{"id":690371,"name":"SWARCO","domain":"swarco.com","url":"https://alion.io/company/swarco-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hemel Hempstead, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26000,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37356},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-16T15:43:50Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T17:40:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for an organised and customer-focused Service Co-Ordinator to join our Evolt Charging team.\nThis is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and is passionate about delivering outstanding customer service. You will play a key role in ensuring field service activities are planned and executed efficiently whilst maintaining high levels of customer satisfaction and contractual compliance.\n As a Service Co-Ordinator, you will:\nPlan and coordinate field service activities to ensure efficient service delivery.\nSchedule maintenance, repair, and service visits across the engineering team.\nAllocate work orders and resources to field service engineers.\nCoordinate engineers, parts, and equipment to meet operational requirements.\nAct as a key point of contact for customers, providing timely updates and support.\nEnsure contractual Service Level Agreements (SLAs) are achieved and maintained.\nMaintain accurate records across service management and customer systems.\nSupport the wider Service team in delivering a professional and efficient customer experience.\nKey Responsibilities\nService Coordination\nSchedule planned maintenance, repairs, and reactive service visits.\nAllocate work orders to field service engineers based on availability, location, and priority.\nCoordinate technicians, parts, and equipment to support service delivery.\nEnsure preventative maintenance activities and RCD testing are completed in line with annual schedules.\nCustomer Service\nRespond promptly and professionally to customer enquiries.\nKeep customers informed regarding service progress and upcoming visits.\nShare completed service reports and documentation with customers.\nManage customer expectations and provide excellent service at all times.\nSupport achievement of contractual SLA requirements.\nAdministration\nRaise, manage, and close service tasks across internal and customer systems.\nUpdate service trackers for planned preventative maintenance, commissioning activities, and fault tickets.\nConfirm parts availability and dispatch prior to scheduling work.\nMaintain accurate service records and documentation.\nWeekly Activities\nAdd commissioned assets and service agreements into company systems.\nFollow up outstanding actions with third-party suppliers and contractors.\nReview and manage overdue or incomplete service tickets.\nComplete customer-specific administrative tasks, including billing activities where required.\nWhat We Offer\nOpportunity to work within a growing and innovative smart mobility and EV charging business.\nCareer development opportunities within a global organisation.\nSupportive and collaborative team environment.\nOngoing training and professional development.\nHybrid working opportunities and flexible working arrangements where appropriate.\n25 days holiday plus bank holidays\nDay off for your birthday\nEmployer contribution pension\nPerkbox discounts\n9 - 5 business hours, 30 minute lunch, hybrid working options \n Essential\nExcellent communication and interpersonal skills.\nStrong planning, scheduling, and organisational abilities.\nProven customer service skills.\nAbility to manage competing priorities and deadlines effectively.\nCompetent user of multiple IT systems and service management platforms.\nAbility to work independently and collaboratively within a team environment.\nStrong attention to detail and commitment to maintaining accurate records.\nGood geographical knowledge to support efficient scheduling of field engineers.\nReliable, proactive, and adaptable approach to work.\nRight to live and work in the UK.\nDesirable\nExperience working within a service coordination, scheduling, or customer support environment.\nExperience supporting field-based engineering teams.\nKnowledge of EV charging, utilities, infrastructure, engineering, or technical service environments.\nFamiliarity with CRM, ticketing, or field service management systems.\n Interested?\nPlease apply by clicking on the apply button.\nApplications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.\nWe have a responsibility to ensure that all employees are eligible to live and work in the UK. Therefore, successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long-term permanent role. We are an equal opportunities employer.\nShould we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.","description_format":"text","description_chars":5081,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-16T19:45:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":37356,"is_top_pay":false},"html_url":"https://alion.io/job/swarco-service-coordinator","json_url":"https://alion.io/job/swarco-service-coordinator.json","meta":{"generated_at":"2026-10-20T20:31:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690371},"rest":"https://alion.io/mcp/rest/get_company?id=690371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswarco-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswarco-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswarco-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swarco-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswarco-service-coordinator"}]}