{"id":864838,"url":"https://alion.io/job/swayable-vp-client-success","title":"VP, Client Success","company":{"id":687368,"name":"Swayable","domain":"swayable.com","url":"https://alion.io/company/swayable","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Anthropic","optional":false}],"status":"live","first_seen_at":"2026-07-23T01:57:30Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-13T08:39:24Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":82},"description":"Location: Swayable is based out of our Williamsburg, Brooklyn office and is hybrid in-office 3x a week!\nSwayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Check our our values & culture deck to learn more: https://tinyurl.com/4zjchwzs \nJoining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands. \nAbout The Role:\nSwayable is looking for a high-performing leader to run the Client Success team. This function owns end-to-end client relationships across brand and advocacy clients, sets the bar for client experience across every account, and builds the team, processes, resourcing, and tooling needed to scale.\nThe role has a dual mandate: leading the people and systems responsible for delivering high-quality results from our testing platform, while also ensuring clients receive proactive, strategic guidance throughout the relationship. You will strengthen the playbooks, workflows, tooling, and resourcing model that support the team’s growth, while helping the organization deepen client trust, identify opportunities to expand impact, and navigate complex client needs.\nYou’ll approach client conversations with a commercially driven mindset, while approaching research delivery with the operational discipline required to improve quality as our testing volume and headcount grow. Day to day, you will ensure current client relationships and delivery are running smoothly, coach the team on effective client leadership, and maintain a forward-looking view of capacity, resourcing, and evolving client needs. \nWhat You’ll Do:\nEnsure client satisfaction, demonstrated value, and continued usage across the portfolio\nRepresent Client & Research Success in cross-functional and leadership forums, surfacing account health, resourcing needs, and methodology gaps to inform company-wide planning\nContinue to train and uplevel the Client & Research Success team on commercially-minded behaviors, such as proactively identifying opportunities for expansion or upsell in partnership with the Account Management team\nOwn client retention and churn across the portfolio, ensuring the team identifies risks early, drives strong client outcomes, and takes action to protect and grow key relationships\nEnforce research methodology and QA standards across client studies to ensure every deliverable meets Swayable’s rigor bar before it reaches a client\nBuild and scale Client Success Operations playbooks, workflows, tooling, and reporting infrastructure to ensure client efficiencies, accurate forecasting, and capacity planning\nTurn recurring client needs and industry best practices into clear, actionable input for the Product team\nMaintain detailed awareness of market trends affecting current clients, and of developments in the broader marketing, advertising, and research industry\nSupport in training the cross-functional teams on research methodology and test design so they can credibly represent Swayable's platform in client conversations\nWho You Are:\n10+ years of experience in client success, account management, or professional services, including several years leading and scaling a team, ideally at a high-growth SaaS company\nTrack record owning end-to-end client relationships with major brands or complex organizational clients, including retention, expansion, and escalation management\nStrong interest and ability to pick up research methodology and quantitative analysis (e.g., RCT design, survey research, market research), with the ability to enforce quality and rigor standards across a research delivery team\nDemonstrated success building and scaling operational infrastructure (e.g., playbooks, workflows, tooling, capacity planning, and reporting) to support team and client growth\nA commercially-minded approach to client management, comfortable identifying expansion opportunities and partnering with sales or account management teams to act on them\nExperience coaching and developing managers or individual contributors, with a track record of raising the bar on client-facing skills across a team\nExcellent judgment operating at the intersection of client strategy and technical/ methodological delivery, with the ability to translate between the two for clients, cross-functional teams, and leadership\nStrong written and verbal communication skills, including experience representing a function in cross-functional or executive forums\nGenuine interest in Swayable's mission and the ability to work credibly with both commercial brand clients and civic/advocacy organizations\nBenefits:\n100% Medical, Dental & Vision Plans - no employee contribution required\nGenerous PTO\nEquity Options\n401k plan, FSA\nOngoing professional development investments\nCompensation: $200-250K, dependent on experience\nSwayable is an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.","description_format":"text","description_chars":6052,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Market Research"],"lifecycle":[{"event":"open","at":"2026-09-13T12:41:30Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.32,"p_room":0.28,"age_days":82,"expected_fill_days":30,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/swayable-vp-client-success","json_url":"https://alion.io/job/swayable-vp-client-success.json","meta":{"generated_at":"2026-10-13T10:09:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687368},"rest":"https://alion.io/mcp/rest/get_company?id=687368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswayable-vp-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswayable-vp-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswayable-vp-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swayable-vp-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswayable-vp-client-success"}]}