{"id":2273700,"url":"https://alion.io/job/swbc-collections-dialer-administrator-i","title":"Collections Dialer Administrator-I","company":{"id":1971330,"name":"SWBC","domain":"swbc.com","url":"https://alion.io/company/swbc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":14,"ghost_share":0,"stale_share":0.214,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-05T05:54:30Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1938},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-11-05T19:24:00Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD). This role will monitor basic production statistics and alert management to production concerns - to include reviewing employee service level, preparing basic reports and technical knowledge, accomplishing the organization's goals, and suggesting real-time changes to increase workforce efficiency and effectiveness.\nWhy you’ll love this role:\nIn this role you’ll enjoy a fast-paced position that allows for a great balance between independence and teamwork. This is an entry level introduction and education into Dialer and Collection software.\nEssential duties include the following:\nResponsible for the initiation of the manual “click to dial” system (AMD) to agent.\nExport and load information from work distribution system and/or from other databases into the dialer application.\nAdjust campaign filters to meet contact strategies defined by peers or management.\nSupport the establishment and maintenance of agent profiles and maintain dialer, daily production, client, and workforce monitoring reports.\nMonitor/track incoming account volume.\nSerious candidates will possess the minimum qualifications:\nHigh school diploma or GED required.\nSome college coursework in Computer Operations or Business Administration preferred.\nMinimum of zero to two (0-2) years of experience in collections/operations.\nBasic knowledge of business processes and applicable laws and regulations.\nProficient organizational & planning, multi-tasking, and collecting and analyzing data skills.\nBasic negotiation skills.\nProficient managing priorities/deadlines and problem-solving skills.\nAble to communicate and interact effectively via verbal and written communications.\nAble to work collaboratively and build relationships and analyze, organize, and prioritize work.\nAble to be adaptable.\nWorking knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.\nAble to use basic office equipment, including copy machine, personal computer, and fax.\nAble to type 35 WPM.\nAble to travel locally or nationally by car or plane.\nSit for long periods of time performing sedentary activities.\nStand, stoop, and kneel to file for long periods of time.\nPush, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.\nSWBC offers*:\nCompetitive overall compensation package\nWork/Life balance \nEmployee engagement activities and recognition awards \nYears of Service awards\nCareer enhancement and growth opportunities \nLeadership Academy and Mentor Program\nContinuing education and career certifications \nVariety of healthcare coverage options\nTraditional and Roth 401(k) retirement plans \nLucrative Wellness Program\n*Based upon employee eligibility\nAdditional Information:\nSWBC is a Substance-Free Workplace and requires pre-employment drug testing.\nPlease note, SWBC does not hire tobacco users as allowed by law.\nTo learn more about SWBC, visit our website at www.SWBC.com. 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