{"id":1804204,"url":"https://alion.io/job/swbc-data-integrity-representative-onsite","title":"Data Integrity Representative (Onsite)","company":{"id":1971330,"name":"SWBC","domain":"swbc.com","url":"https://alion.io/company/swbc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":153},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-11T21:45:32Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"SWBC is seeking a talented individual to perform in-line quality control by reviewing, researching, and verifying all insurance updates and payments on escrow loans. This role interprets, sorts, and verifies accuracy of pertinent insurance data. This role makes necessary outbound calls and/or researching insurance carrier websites to verify and update insurance coverage and enters, edits, or modifies pertinent insurance and escrow payment data into AS400, LPS, Citrix, and FiServ database systems.\nWhy you'll love this role:\nIn this role, you will help overall operations quality by performing inline quality control before updates can be locked into the system. If you enjoy thinking analytically and working behind the scenes, this is the role for you.\nEssential duties include the following:\nValidates and/or corrects insurance updates and escrow disbursement information by reviewing the Billing Edit Report for all daily escrow accounts to ensure entries are accurately, completely, and adhering to department procedures.\nResolves escrow disbursement discrepancies by researching the loan and making an outbound call to the insurance agency/company to obtain required information.\nDisburses insurance premium payments manually for all FiServ and WebServices clients.\nMakes necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS400 history.\nReviews Exception Report for discrepancies and update AS400, FiServ, or WebServices as needed to ensure the client is receiving updated and current information.\nReviews the At-or-Near Expired Report to ensure all call attempts have been made and escrow payment information has been obtained to ensure payment is processed timely.\nReviews the Follow-up Database and Reconciliation Database to ensure the loan is processed correctly to include, but not limited to, researching, making additional outbound call attempts, obtaining payment information, contacting the client, opening a task on FiServ or WebServices, contacting the client for additional information, and the like.\nMaintains the service level objectives for all task/CIT received from clients to include opening, researching, and closing of each task/CIT request.\nProcesses Escrow Rush payment requests received by email or WebServices Task function.\nProvides follow-up on every escrow loan that received a cancellation notice for non-payment or with an unknown cancellation reason listed.\nAssists with keying escrow exceptions as needed.\nPerforms time-sensitive account maintenance before and after account processing cycles.\nEnters updates to the pertinent insurance data into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.\nPerforms data processing/customer service functions in support of the SWBC Escrow Tracking Program with the highest degree of accuracy, quality, and efficiency.\nSerious candidates will possess the minimum qualifications:\nHigh School diploma or GED equivalent.\nMinimum two (2) years of high-level data entry; researching, monitoring, and/or validating electronic files; or related experience\nExperience within the insurance, mortgage, or banking industry preferred.\nKnowledge of mortgage escrow accounts or homeowners insurance.\nIntermediate to advanced computer skills to include databases, Microsoft Access, and MS Excel.\nStrong organizational and analytical skills with attention to detail.\nStrong verbal and written communication skills.\nExcellent customer service skills.\nAble to type 35 WPM accurately.\nAble to operate most general office machines.\nAble to sit for long periods of time while validating and/or entering data, or performing other sedentary duties.\nAble to lift 10-20 lbs. of reports or other documents.\nSWBC offers*:\nCompetitive overall compensation package\nWork/Life balance \nEmployee engagement activities and recognition awards \nYears of Service awards\nCareer enhancement and growth opportunities \nLeadership Academy and Mentor Program\nContinuing education and career certifications \nVariety of healthcare coverage options\nTraditional and Roth 401(k) retirement plans \nLucrative Wellness Program\n*Based upon employee eligibility\nAdditional Information:\nSWBC is a Substance-Free Workplace and requires pre-employment drug testing.\nPlease note, SWBC does not hire tobacco users as allowed by law.\nTo learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.","description_format":"text","description_chars":4482,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Insurance coverage","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:58:30Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.695,"p_room":0.75,"age_days":22,"expected_fill_days":23,"reasons":["conf:1","velocity","win:late","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/swbc-data-integrity-representative-onsite","json_url":"https://alion.io/job/swbc-data-integrity-representative-onsite.json","meta":{"generated_at":"2026-10-12T00:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":860,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971330},"rest":"https://alion.io/mcp/rest/get_company?id=1971330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswbc-data-integrity-representative-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswbc-data-integrity-representative-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswbc-data-integrity-representative-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swbc-data-integrity-representative-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswbc-data-integrity-representative-onsite"}]}