{"id":1804199,"url":"https://alion.io/job/swbc-executive-support-technician","title":"Executive Support Technician","company":{"id":1971330,"name":"SWBC","domain":"swbc.com","url":"https://alion.io/company/swbc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-17T03:17:34Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"SWBC is seeking a highly skilled and service-oriented professional to provide advanced technical support to executive leadership and enterprise users.\nProvide comprehensive onsite, remote, corporate, and residential technical support for SWBC executive staff. This includes evaluating, maintaining, troubleshooting, and repairing PCs, laptops, and related peripherals (printers, scanners), as well as mobile devices such as smartphones, tablets, and modems.\nAssist the Desktop Support team by providing technical support to end users across all business units. This includes managing and resolving ServiceNow ticket queues to ensure timely issue resolution and high customer satisfaction.\nWhy You’ll Love This Role:\nWork directly with executive leadership while making a visible impact on business operations and gaining exposure to a wide range of advanced technologies, including enterprise systems and high-end AV solutions. This role offers a dynamic environment that blends corporate IT support with hands-on residential technology work, all within a collaborative team that values innovation, responsiveness, and service excellence, along with opportunities to continuously expand your technical expertise across emerging tools, platforms, and systems.\nEssential duties include the following:\nAnalyze and resolve hardware, software, and peripheral issues; efficiently address Tier 2 technical incidents in accordance with established Service Level Agreements (SLAs), escalating when necessary\nConfigure, install, upgrade, rebuild, and troubleshoot PCs, laptops, and associated peripherals\nInstall and support mobile devices, including smartphones, tablets, and modems\nDesign, install, and troubleshoot audio/visual systems (e.g., MAXHUB, Extron, Crestron, QSC, Logitech)\nInstall and maintain executive residential technologies, including voice, data, cable TV, security systems, and smart home solutions (e.g., ADT, Blink, Google Home, Control4, mesh Wi-Fi networks)\nDeliver product demonstrations and provide end-user training on new technologies\nSerious candidates will possess the minimum qualifications:\nAssociate degree in Computer Information Systems, a related field, or equivalent technical training/experience\nMinimum of three (3) years of technical support experience with PCs, laptops, peripherals, mobile devices, and related systems\nStrong knowledge of desktop technologies, including: Microsoft Windows (desktops/laptops) and Apple macOS, on-premises and cloud-based server environments, and VMware virtual desktops and telecom systems (e.g., 8x8, eFax)\nDemonstrated expertise in hardware and software troubleshooting\nWorking knowledge of Microsoft 365, Exchange, Outlook, Active Directory, Teams, Zoom, Adobe, and related tools\nUnderstanding of LAN, WAN, and wireless networking technologies, along with security tools and protocols (e.g., CrowdStrike, Tenable, iBoss, Proofpoint)\nExperience with enterprise ticketing systems such as ServiceNow\nStrong analytical and problem-solving abilities\nExcellent organizational skills with the ability to manage competing priorities and meet deadlines\nExceptional communication and interpersonal skills, with the ability to perform effectively under pressure and support executive-level clients\nHigh degree of discretion, professionalism, and confidentiality\nMicrosoft Certified Desktop Support Technician (MSDST) certification preferred\nValid Texas Class C driver’s license with a good driving record\nAbility to work flexible hours, including evenings and weekends, based on executive needs\nAbility to lift up to 40 lbs. and perform physical tasks such as standing, bending, and kneeling\nAbility to travel locally, statewide, and occasionally nationally\nSWBC offers*:\nCompetitive overall compensation package\nWork/Life balance \nEmployee engagement activities and recognition awards \nYears of Service awards\nCareer enhancement and growth opportunities \nLeadership Academy and Mentor Program\nContinuing education and career certifications \nVariety of healthcare coverage options\nTraditional and Roth 401(k) retirement plans \nLucrative Wellness Program\n*Based upon employee eligibility\nAdditional Information:\nSWBC is a Substance-Free Workplace and requires pre-employment drug testing.\nPlease note, SWBC does not hire tobacco users as allowed by law.\nTo learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.","description_format":"text","description_chars":4429,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:58:30Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.495,"p_room":0.55,"age_days":26,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/swbc-executive-support-technician","json_url":"https://alion.io/job/swbc-executive-support-technician.json","meta":{"generated_at":"2026-10-17T22:37:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971330},"rest":"https://alion.io/mcp/rest/get_company?id=1971330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswbc-executive-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswbc-executive-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswbc-executive-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swbc-executive-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswbc-executive-support-technician"}]}