{"id":2041574,"url":"https://alion.io/job/swbc-hris-coordinator","title":"Bilingual HRIS Coordinator (Onsite)","company":{"id":1971330,"name":"Swbc","domain":"swbc.com","url":"https://alion.io/company/swbc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3167},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T18:01:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T17:46:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.\nWhy you'll love this role:\nIn this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.\nEssential duties include the following:\nProvides clients with telephone and online support.\nAnalyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.\nAssists in the development of support plans for clients.\nEngages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.\nParticipates in discovery sessions with customers to define requirements.\nStays up to date on the latest product features, functionality and new releases.\nActs as a subject matter expert both internally and with customers.\nBuilds delivery best practices and processes by leveraging your implementation and consulting experience.\nSerious candidates will possess the minimum qualifications:\nBachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.\nMinimum of two (2) years of experience in customer service.\nThis is an entry level position however; the ideal candidate will be proficient with technology.\nAbility to retain information and apply gained knowledge to the next situation.\nAbility to assist with complex and customer facing software implementations.\nAbility to work in a fast-paced team environment.\nDemonstrated ability to troubleshoot technical issues.\nExcellent communication skills (both written and verbal).\nAbility to work independently as well as part of a team.\nExcellent analytical and time management skills.\nExcellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.\nProficient in the latest web technologies and working knowledge of various operating systems.\nAble to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.\nAble to work efficiently and manage workload independently.\nAble to use basic office equipment, including copy machine, telephone, personal computer, and fax.\nSit for long periods of time performing sedentary activities.\nStand, stoop, and kneel to file for long periods of time.\nAbility to perform repetitive tasks such as typing for long periods.\nSWBC offers*:\nCompetitive overall compensation package\nWork/Life balance \nEmployee engagement activities and recognition awards \nYears of Service awards\nCareer enhancement and growth opportunities \nLeadership Academy and Mentor Program\nContinuing education and career certifications \nVariety of healthcare coverage options\nTraditional and Roth 401(k) retirement plans \nLucrative Wellness Program\n*Based upon employee eligibility\nAdditional Information:\nSWBC is a Substance-Free Workplace and requires pre-employment drug testing.\nPlease note, SWBC does not hire tobacco users as allowed by law.\nTo learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.","description_format":"text","description_chars":3589,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-07T18:01:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/swbc-hris-coordinator","json_url":"https://alion.io/job/swbc-hris-coordinator.json","meta":{"generated_at":"2026-10-11T20:10:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971330},"rest":"https://alion.io/mcp/rest/get_company?id=1971330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswbc-hris-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswbc-hris-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswbc-hris-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swbc-hris-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswbc-hris-coordinator"}]}