{"id":3121894,"url":"https://alion.io/job/swbc-human-resources-workers-compensation-manager","title":"Human Resources & Workers’ Compensation Manager","company":{"id":1971330,"name":"SWBC","domain":"swbc.com","url":"https://alion.io/company/swbc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0.214,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-26T05:57:25Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bulverde, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T07:42:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"SWBC is seeking a talented individual who will be responsible for the overall management, supervision, and performance of the Human Resources and Workers’ Compensation teams. This position provides leadership and direction to ensure the consistent delivery of high-quality client services, regulatory compliance, operational efficiency, and departmental accountability. The Manager also serves as a trusted advisor to clients, providing guidance on complex employee relations matters, employment laws, workplace policies, and workers’ compensation issues. This role requires strong leadership capabilities, extensive human resources experience, and practical knowledge of workers’ compensation administration and claims management.\nWhy you’ll love this role:\nThis is an opportunity to lead a talented HR and Workers’ Compensation team while making a meaningful impact on both our clients and their employees. You’ll combine your leadership and HR expertise to solve complex workplace challenges, strengthen client relationships, improve processes, and help deliver exceptional service across a broad range of human resources and workers’ compensation needs.\nEssential duties will include the following:\nManage, supervise, coach, and evaluate employees within the Human Resources and Workers’ Compensation teams.\nEstablish clear performance expectations, departmental goals, and accountability measures.\nMonitor departmental workloads, employee productivity, client responsiveness, and service quality.\nIdentify opportunities to improve processes, operational efficiencies, and client service delivery.\nOversee employee training, professional development, and performance management.\nManage escalated client concerns and ensure timely, effective resolutions.\nCollaborate with internal departments to ensure coordinated service delivery.\nProvide management with updates regarding departmental performance, staffing needs, and operational challenges.\nServe as a consultant to clients, providing guidance on human resources policies, procedures, employment laws, and regulatory requirements.\nAdvise client management teams regarding employee relations, performance management, disciplinary actions, and workplace conflict resolution.\nAssist clients with employee investigations, policy violations, and other workplace issues.\nProvide guidance on employee terminations, corrective actions, and documentation practices.\nOversee unemployment claims administration and participation in unemployment hearings.\nReview and update client job descriptions, including compliance with ADA and FLSA requirements.\nProvide compensation analysis and recommendations to clients.\nOversee the development and revision of client employee handbooks and workplace policies.\nProvide guidance regarding FMLA, ADA accommodations, wage and hour compliance, and other employment-related matters.\nMaintain current knowledge of employment laws, industry trends, and HR best practices.\nProvide direct supervision and operational oversight of the Workers’ Compensation team.\nOversee workers’ compensation claims administration, including reporting, documentation, claims monitoring, and resolution.\nEnsure timely communication and coordination among clients, insurance carriers, claims adjusters, and third-party administrators.\nMonitor open claims and identify opportunities to improve claims management processes and outcomes.\nProvide guidance to clients regarding workers’ compensation procedures, reporting requirements, and applicable regulations.\nOversee return-to-work and modified-duty coordination to support appropriate and timely employee transitions.\nAssist with escalated workers’ compensation claims and complex client concerns.\nEnsure accurate recordkeeping and compliance with applicable workers’ compensation laws and administrative requirements.\nCollaborate with internal teams and external partners to identify trends, address recurring issues, and improve operational effectiveness.\nSupport workplace safety and risk management initiatives in coordination with appropriate internal and external resources.\nDevelop and maintain strong client relationships through proactive communication and problem resolution.\nEnsure departmental policies, procedures, and service expectations are consistently followed.\nSupport company initiatives focused on client retention, operational improvement, and service excellence.\nPerform other duties as assigned.\nSerious candidates will possess the minimum qualifications:\nBachelor’s degree in Human Resources, Business Administration, Management, or a related field required.\nMinimum of six (6) years of progressive human resources experience, with significant emphasis on employee relations, performance management, and employment law compliance.\nMinimum of six (6) years of experience supervising or managing HR professionals or related operational teams.\nPrevious experience with workers’ compensation administration, claims management, and applicable regulations required.\nDemonstrated ability to oversee workers’ compensation processes, including claims coordination, carrier communication, and return-to-work programs.\nExperience managing multiple functional teams or departments preferred.\nExperience working within a Professional Employer Organization (PEO), HR outsourcing organization, or other multi-client service environment strongly preferred.\nPHR, SPHR, SHRM-CP, or SHRM-SCP certification strongly preferred.\nStrong working knowledge of federal and state employment laws, including FLSA, FMLA, ADA, USERRA, and Title VII.\nWorking knowledge of workers’ compensation regulations, claims administration, and return-to-work practices.\nProven ability to lead, motivate, develop, and hold employees accountable for performance.\nStrong organizational, analytical, decision-making, and problem-solving skills.\nExcellent interpersonal, written, and verbal communication skills.\nAbility to manage competing priorities and deadlines in a fast-paced, client-focused environment.\nStrong conflict resolution, coaching, and client relationship management capabilities.\nAbility to evaluate processes, identify operational challenges, and implement effective improvements.\nAbility to exercise sound judgment, discretion, and confidentiality when handling sensitive matters.\nProficiency with HR technology, reporting tools, and Microsoft Office applications.\nAbility to travel locally as needed.\nAbility to sit for extended periods while performing administrative duties.\nAbility to lift, push, or pull up to 10 pounds of files, supplies, or related materials.\nSWBC offers*:\nCompetitive overall compensation package\nWork/Life balance \nEmployee engagement activities and recognition awards \nYears of Service awards\nCareer enhancement and growth opportunities \nLeadership Academy and Mentor Program\nContinuing education and career certifications \nVariety of healthcare coverage options\nTraditional and Roth 401(k) retirement plans \nLucrative Wellness Program\n*Based upon employee eligibility\nAdditional Information:\nSWBC is a Substance-Free Workplace and requires pre-employment drug testing.\nPlease note, SWBC does not hire tobacco users as allowed by law.\nTo learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.","description_format":"text","description_chars":7290,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Mortgage Lending & Brokers","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-23T00:55:46Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":55,"reasons":["conf:72","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/swbc-human-resources-workers-compensation-manager","json_url":"https://alion.io/job/swbc-human-resources-workers-compensation-manager.json","meta":{"generated_at":"2026-10-26T08:41:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971330},"rest":"https://alion.io/mcp/rest/get_company?id=1971330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswbc-human-resources-workers-compensation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswbc-human-resources-workers-compensation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswbc-human-resources-workers-compensation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swbc-human-resources-workers-compensation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswbc-human-resources-workers-compensation-manager"}]}