{"id":3639747,"url":"https://alion.io/job/swca-environmental-consultants-technology-support-analyst-end-user-training","title":"Technology Support Analyst – End User Training","company":{"id":2616,"name":"SWCA Environmental Consultants","domain":"swca.com","url":"https://alion.io/company/swca-environmental-consultants","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83735,"max":109680,"currency":"USD","period":"year","gross":null,"usd_annual":109680},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":true}],"status":"closed","first_seen_at":"2026-11-02T21:19:14Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T16:27:53Z","board_verified":false,"closed_at":"2026-11-10T16:27:53Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"About the opportunity\nSWCA Environmental Consultants seeks a Technology Support Analyst - End User Training to support our growing Technology Team. This role is responsible for improving employee technology adoption, onboarding readiness, digital skills development, and overall employee experience through training, documentation, communications, and technology enablement programs. This role serves as SWCA's primary resource for technology learning and adoption, partnering with Human Resources, Technology Operations, Information Security, and business leaders to ensure employees have the knowledge, resources, and confidence to effectively use technology solutions. The End User Training Specialist develops and delivers training programs, facilitates user onboarding, manages technology documentation and knowledge resources, supports organizational change initiatives, and promotes technology best practices that improve employee productivity and engagement. Success in this role requires excellent communication and presentation skills, a passion for helping others learn, strong organization, and the ability to translate technical concepts into easily understood content.\nThis is a full-time, regular (with benefits), salaries/exempt position based in our Broomfield, Colorado office with options for a hybrid or distributed (=remote) working environment.\nApplication Deadline: Applications are reviewed on a rolling basis, and interviews may be scheduled as qualified candidates are identified. This position may close without prior notice once a strong candidate pool is established.\nAbout SWCA\nSWCA Environmental Consultants is a 100% employee-owned environmental consulting firm providing full spectrum environmental services across the United States. Our North Star is to be the best place to work and a leader in sustainability, delivering sound science and creative solutions to complex environmental challenges.\nWe are guided by our core values every day. We collaborate as #OneSWCA, we are #AlwaysLearning, we #NeverSettle, and we #GiveBack to our communities. With offices nationwide, SWCA offers a collaborative, team focused environment where employees can build meaningful and long-term careers.\nWhat you will accomplish\nProvides advanced tier one and tier two troubleshooting and support for hardware, software, and network issues, ensuring timely resolution for end users.\nDelivers deskside and remote assistance to employees, addressing technical problems and maintaining high levels of customer service.\nEscalates unresolved or complex technical issues to specialized teams, documenting actions and ensuring follow-through until resolution.\nInstalls, configures, and upgrades workstations, peripherals, and authorized software in accordance with company standards and security policies.\nConducts user training and onboarding sessions, educating employees on technology usage, security practices, and system capabilities.\nMonitors service desk queues, prioritizes support requests, and meets established service level agreements to ensure operational efficiency.\nMaintains detailed records of support activities, asset inventories, and system configurations using organizational tracking tools.\nAssists with routine maintenance tasks such as software updates, patch management, and system backups to uphold reliability and security.\nCollaborates with cross-functional teams to identify recurring issues, recommend process improvements, and enhance support strategies.\nCommunicates technical concepts clearly and professionally to non-technical users, fostering positive user experiences and technology adoption.\nFollows applicable federal, Tribal, state, local, industry, contractual, and company regulations, standards, and specifications.\nPerforms related work as assigned.\nAdditional Job-Specific Responsibilities \nCoordinate and facilitate end-to-end technology onboarding experiences for new employees in partnership with Human Resources, hiring managers, and Technology teams.\nDevelop and deliver instructor-led, virtual, and self-paced learning programs focused on employee technology enablement.\nCreate role-based learning paths that support adoption of workplace technologies and business applications.\nOwn and maintain the Technology end-user knowledge base, ensuring consistent, standardized documentation across Technology services.\nDevelop technology adoption materials, including communication plans, job aids, user guides, and training resources for new technology implementations.\nConduct employee outreach and engagement activities to increase adoption and effective use of technology tools and services.\nPartner with Technology Support teams to develop proactive education programs that reduce recurring support requests and improve user self-service capabilities.\nSupport employee digital workplace skill development through targeted learning resources and technology enablement initiatives.\nDevelop and report on onboarding, training, adoption, and user engagement metrics to measure program effectiveness.\nStay current on instructional design, adult learning principles, and technology adoption practices to continuously improve learning programs\nMinimum Qualifications\nThree years of relevant, progressively responsible experience. Five years of related experience is preferred; or any equivalent combination of experience, performance, training, and/or education. Knowledge normally obtained through post-secondary education or training; bachelor's degree preferred. A+, Cloud+, and ITIL Foundations certifications are preferred.\nExperience and qualifications for success\nAssociate's Degree (A.A.) or equivalent from a two-year college or technical school.\nThree (3) years of relevant industry experience including delivering technical training, onboarding programs, knowledge management, and/or user enablement initiatives. This also includes experience working in a customer-facing support or service delivery environment.\nStrong understanding of Microsoft 365 applications and collaboration technologies.\nExperience developing user training materials and documentation.\nExperience facilitating virtual and instructor-led training sessions.\nFamiliarity with learning management systems, knowledge management platforms, and content development tools.\nExperience supporting technology adoption and organizational change initiatives.\nUnderstanding of cybersecurity awareness and technology best practices.\nPreferred Qualifications\nBachelors degree in a relevant field.\nA+, Cloud+, and ITIL Foundations certifications.\nFive (5) years of relevant industry experience.\nMicrosoft Fundamentals or related Microsoft certifications.\nExperience administering corporate learning programs.\nExperience creating video-based training content.\nExperience supporting change management initiatives.\nFamiliarity with Freshservice, SharePoint, and Microsoft Viva learning technologies.\nKnowledge of adult learning, instructional design, or employee development methodologies.\nFamiliarity with Microsoft Intune MDM platform.\nKnowledge, Skills and Abilities:\nExceptional communication, presentation, and facilitation skills.\nStrong writing and content development abilities.\nAbility to explain technical concepts to non-technical audiences.\nStrong organizational and project management skills.\nDemonstrated commitment to customer service and employee success.\nAbility to work independently and collaboratively across teams.\nPassion for learning, teaching, and continuous improvement.\nOther Job Conditions\nWhen driving is required\nApplicants must possess a valid driver's license and meet SWCA's driver requirements.\nWhen traveling is required\nThis position may require domestic travel, including travel by commercial airline. Candidates must be able to obtain and maintain all valid travel documents and identification required for work-related travel throughout the duration of employment.\nPay Range\nSWCA is committed to salary equity and transparency. The expected pay range for this Denver, CO- based position is $83,735 per year to $109,680 per year. Actual pay may vary based on experience, qualifications, geographic location, and other factors permitted by law. Eligible employees may also receive performance-based bonuses. As a 100% employee-owned company, we invest in your future. Our Total Rewards package includes an Employee Stock Ownership Plan, 401(k) with profit sharing, medical, dental, and vision coverage, paid time off, wellness programs, and professional development opportunities.\nClosing\nIf you need accommodation due to a disability, please contact  or call 1 480 581 5378. If you require assistance with the application process, please contact .\nUse of Technology in Hiring\nSWCA may use approved technology, including AI-assisted tools, to support parts of the application and recruiting process. All selection and hiring decisions are made by SWCA employees, and candidates are not selected or rejected by automated systems. We are committed to a fair, transparent, and human-centered hiring experience.\nCandidate Use of AI\nCandidates may use AI tools to help prepare application materials and interviews. However, all application materials, assessments, and interview responses must accurately reflect their own experience, skills, and qualifications. AI must not be used to fabricate experience, complete assessments on their behalf, or otherwise misrepresent their background or abilities.\nEqual Opportunity Employer\nSWCA Environmental Consultants is an Equal Opportunity Employer. We encourage applications from women, minorities, veterans, and individuals with disabilities. We are committed to creating an inclusive workplace where all employees can thrive.\nSWCA continues to invest deeply in career development programs, delivering our award-winning Career Landscape support resources to accelerate the growth of our staff. We recognize the valuable skills and experiences our internal team members bring to SWCA’s continued success. Qualified internal candidates are encouraged to apply and will be seriously considered for this position. We believe in promoting from within, where possible, providing our existing employees with compelling opportunities to advance their careers.","description_format":"text","description_chars":10287,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Environmental Science","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-02T21:19:14Z"},{"event":"close","at":"2026-11-10T16:27:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":67500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":109680,"is_top_pay":true},"html_url":"https://alion.io/job/swca-environmental-consultants-technology-support-analyst-end-user-training","json_url":"https://alion.io/job/swca-environmental-consultants-technology-support-analyst-end-user-training.json","meta":{"generated_at":"2026-11-11T10:55:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18896,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2616},"rest":"https://alion.io/mcp/rest/get_company?id=2616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswca-environmental-consultants-technology-support-analyst-end-user-training"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswca-environmental-consultants-technology-support-analyst-end-user-training"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswca-environmental-consultants-technology-support-analyst-end-user-training"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swca-environmental-consultants-technology-support-analyst-end-user-training\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswca-environmental-consultants-technology-support-analyst-end-user-training"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3639747}},{"tool":"search_jobs","arguments":{"company":"swca.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3639747},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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