{"id":1134427,"url":"https://alion.io/job/swedish-call-center-representative","title":"Call Center Representative","company":{"id":1043366,"name":"Swedish Health Services","domain":"swedish.org","url":"https://alion.io/company/swedish","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brea, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T18:27:36Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T02:47:57Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":19},"description":"Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.\nProvidence caregivers are not simply valued - they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.\nRequired Qualifications:\n2 years in Customer service environment.\nBasic MS Windows, Excel, Word, and Outlook experience.\nPreferred Qualifications:\nExperience in a Healthcare setting.\nCustomer service experience in a managed care environment.\nIDX experience.\nWhy Join Providence?\nOur best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. 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