{"id":3758261,"url":"https://alion.io/job/sweep-customer-success-manager-3","title":"Customer Success Manager","company":{"id":53154,"name":"Sweep","domain":"sweep.net","url":"https://alion.io/company/sweep-net","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T14:26:49Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T06:08:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Sweep is hiring a Customer Success Manager based in the UK, London, to work on our enterprise climate program software.\nProfessional fluency in English and French, spoken and written, is mandatory. You must be able to lead customer-facing success activities in both languages.\nOk, sounds promising. What will I be doing?\nAs a Customer Success Manager in the Success Team, you will help customers realise the value of Sweep throughout the post-implementation success phase.\nYou will own customer relationships across a mixed portfolio, helping customers connect their sustainability objectives, reporting needs, and data to durable ways of working with Sweep. You will lead strategic follow-ups, coordinate the right internal expertise, support retention and renewals, and identify appropriate growth opportunities. The role is based in London.\nTo be more specific, this includes:\n1.Customer Success & Value Realisation\nOwn the post-implementation success phase and act as the primary point of contact throughout the customer relationship.\n\nRun regular customer check-ins, business reviews, and executive follow-ups to review objectives, progress, feedback, risks, and next steps.\n\nUnderstand customer objectives, success measures, operating context, stakeholders, and ways of working.\n\nDrive adoption, value realisation, customer autonomy, and time-to-value by connecting customer needs to relevant Sweep capabilities.\n\nEnable customers with relevant product updates, use cases, best practices, webinars, and self-service resources. Formal implementation and product training remain with the appropriate Delivery or Enablement teams.\n\n2.Retention, Renewals & Growth\nOwn customer health and retention plans, identify risks early, and coordinate actions to protect customer outcomes.\n\nLead renewal planning and, where appropriate, lead expansion conversations by understanding customer needs and demonstrating value.\n\nPartner with Sales on pricing, proposals, and complex commercial negotiations as relevant, while maintaining ownership of the customer relationship.\n\nManage escalations thoughtfully, resolve friction proactively, and ensure support requests are routed, tracked, and followed through with the Care team.\n\nBuild trusted relationships with customer champions, operational stakeholders, and executives.\n\nDevelop customer advocacy opportunities, including references, testimonials, and customer stories.\n\nCoordinate a clear handover from Implementation and maintain continuity across objectives, configuration, decisions, risks, open items, and next steps.\n\nShare relevant customer insights with Customer Success, Growth, Product, Engineering, and other internal teams.\n\n3.Data, Process & Product Feedback\nUse product usage, customer health, support, satisfaction, and commercial data to identify trends, risks, and opportunities.\n\nTrack and improve customer health, product adoption, customer value, NPS, CSAT, retention, and renewal performance.\n\nImprove Customer Success processes, playbooks, operating rhythms, and account planning practices.\n\nGather customer feedback, clarify and prioritise product requests, and turn recurring needs into actionable insights for Product and Engineering.\n\n4.AI-enabled Customer Success\nUse AI tools to analyse information, prepare customer communications, improve workflows, and support better decision-making. Sweep provides guidance, tools, and best practices to help you use AI effectively.\n\nWe are looking for candidates with hands-on experience using AI in a professional setting, together with the judgment to apply human review, data-quality checks, and professional accountability.\n\nAt Sweep, artificial intelligence is part of how we work, learn, and build. Every team member uses AI tools daily to speed up operations, improve decision making, and unlock creativity. We don’t expect you to be an expert on day one, but we do expect curiosity, a willingness to experiment, and the desire to use AI as a true partner in your work.\nWhether it's analyzing information, drafting content, improving workflows, designing better employee experiences, or supporting distributed teams, you’ll use AI to work faster and smarter. We provide guidance, tools, and best practices so you can get the most out of it.\nWe’re looking for candidates who already have hands-on experience with AI tools in a professional setting. You should be comfortable using AI to support your daily work, enhance productivity, and create new solutions. If you naturally reach for AI to amplify what you do, you’ll feel right at home here.\nThat sounds just right for me. What do I need to bring?\nGlad you asked. This is who we’re looking for:\nQualifications\n3+ years of experience in Customer Success, account management, business development, or a related field.\n\nExperience working in a B2B SaaS company across enterprise or mid-market accounts.\n\nExperience managing customer relationships, renewals, account plans, or commercial conversations independently.\n\nStrong written and verbal communication skills, with the ability to build trust with a wide range of stakeholders.\n\nAbility to connect customer, product, sustainability, and business needs and turn them into practical actions.\n\nAbility to use customer data and account signals to identify risks, opportunities, and priorities.\n\nProfessional fluency in English and French, spoken and written, including customer meetings, business reviews, and difficult conversations.\n\nExperience in, or a strong interest in, sustainability, ESG, climate data, or sustainability intelligence is a plus.\n\nQualities\nYou take ownership, raise risks early, and bring practical solutions.\n\nYou are structured, reliable, and able to manage multiple priorities across a mixed customer portfolio.\n\nYou are comfortable with ambiguity and can navigate difficult conversations constructively.\n\nYou build trust through sound judgment, clear communication, and consistent follow-through.\n\nYou enjoy sharing knowledge, collaborating across teams, and improving how Customer Success operates.\n\nYou are motivated by sustainability and care about helping organisations make better decisions with data.\n\nCopy that. And what’s in it for me?\nYou will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we’re planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path.\nOur hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients.\nWe’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we have a B Corporation status.\nWe think this will be the ride of our lives. And maybe yours, too.","description_format":"text","description_chars":6939,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ESG & Carbon Accounting Software"],"lifecycle":[{"event":"open","at":"2026-11-04T17:39:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":44,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sweep-customer-success-manager-3","json_url":"https://alion.io/job/sweep-customer-success-manager-3.json","meta":{"generated_at":"2026-11-10T14:12:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53154},"rest":"https://alion.io/mcp/rest/get_company?id=53154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsweep-customer-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsweep-customer-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsweep-customer-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sweep-customer-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsweep-customer-success-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3758261}},{"tool":"search_jobs","arguments":{"company":"sweep.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3758261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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