{"id":475792,"url":"https://alion.io/job/sweep-customer-success-manager","title":"Customer Success Manager","company":{"id":15514,"name":"Sweep","domain":"sweep.io","url":"https://alion.io/company/sweep","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-22T19:24:07Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-09T05:07:13Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":108},"description":"Who are we?\nSweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.\nWhat will you do at Sweep?\nWe’re looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.\nKey Responsibilities\nServe as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.\n\nDevelop success plans, business reviews, and performance metrics tied to customer goals.\n\nMaintain and renew customer contracts on a yearly basis\n\nIdentify and convert upsell and expansion opportunities by aligning Sweep’s capabilities to evolving customer needs.\n\nBuild a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide adoption of Sweep’s platform.\n\nConfigure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout.\n\nPartner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.\n\nWhat We're Looking For\n3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI.\n\nExpertise in Salesforce CRM, including automation, workflows, reporting, and integrations.\n\nProven success driving adoption and value realization in complex, data-driven environments.\n\nStrong communication, problem-solving, and stakeholder management skills.\n\nComfortable leading technical conversations with admins, ops leaders, and executives.\n\nThis is an in office position in our Tel Aviv office.\nAbout Sweep:\nAs a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv, Spain and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. 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