{"id":2880584,"url":"https://alion.io/job/sweet-candy-it-support-specialist","title":"IT Support Specialist","company":{"id":4421773,"name":"Sweet Candy","domain":"sweetcandy.com","url":"https://alion.io/company/sweetcandy-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Least Privilege","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:53:14Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T08:19:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nWage Range: $25/hour-$30/hour\nAt Sweet Candy while we have been in business for over 100 years we are future focused and have some of the most advanced confectionary machines in the world. We also have some machines that have been producing candy for over half a century.\nThe IT Support Specialist provides day-to-day technical support for Sweet Candy Company's office and plant operations. Reporting to the IT Director, this position is the first point of contact for employees with technology issues and resolves hardware, software, printing, and local network problems to keep employees and production lines running.\nThis position focuses on hands-on troubleshooting and execution. It does not include writing code, server engineering, or supervisory responsibilities.\nWHY CHOOSE SWEET CANDY?\nSweet Candy offers a strong total rewards package including;\nHealth Insurance Benefits available 1st of the month following date of hire\nDomestic Partner Health Coverage\nPaid Vacation\nUp to 40hour/year Paid \"Life Happens Time\"\n10 Paid Holidays\nBonus Program\n401K (3% contribution with up to another 3% match)\nEducational Benefits (Tuition Sponsorship and Dependent Children Scholarships)\nShift Differential\nProfessional Development\nSupplemental Insurance Benefits\nEmployee Product Discounts and Giveaways\nEssential Functions\nEnd-User Support: Respond to help desk requests in person, by phone, and by email. Diagnose and resolve issues with desktops, laptops, tablets, mobile devices, and Microsoft 365 and other company applications.\nPlant Floor Technology: Support production-area devices, including time clocks, label and barcode printers, handheld scanners, and line tablets, to minimize downtime.\nPrinters & Peripherals: Set up, map, and troubleshoot local and network printers. Resolve driver and connectivity issues and handle basic hardware fixes (paper jams, toner, fuser replacement).\nLocal Network Troubleshooting: Troubleshoot Wi-Fi connectivity, ethernet cabling, network jacks, and user VPN access. Escalate infrastructure issues to the IT Director.\nOnboarding: Prepare workstations for new employees by imaging devices, installing standard software, and setting up accounts and access permissions as approved.\nOffboarding: Disable user accounts and system access on the employee's last day, as directed by HR, and recover company equipment.\nAsset Management: Track computer hardware, peripherals, software licenses, and warranties in the asset inventory.\nDocumentation: Log all tickets, steps taken, and resolutions. Identify recurring issues and report trends to the IT Director.\nSecurity & Confidentiality: Follow company security practices, including password resets, multi-factor authentication, and least-privilege access. Protect confidential employee, payroll, and business information encountered during support work.\nRequirements\nRequired Qualifications:\nHigh school diploma or equivalent.\n1-3 years of hands-on experience in help desk, desktop support, or computer repair.\nWorking knowledge of Windows operating systems and Microsoft 365.\nBasic knowledge of TCP/IP networking, Wi-Fi, and network cabling.\nStrong customer service skills and the ability to explain technical issues in plain language.\nAbility to prioritize multiple requests and work independently.\nPreferred Qualifications:\nAssociate degree in Information Technology or a related field.\nExperience supporting a manufacturing or production environment.\nCompTIA A+ or CompTIA Network+.\nMicrosoft 365 Certified: Endpoint Administrator Associate","description_format":"text","description_chars":3539,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs"],"lifecycle":[{"event":"open","at":"2026-10-19T22:40:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/sweet-candy-it-support-specialist","json_url":"https://alion.io/job/sweet-candy-it-support-specialist.json","meta":{"generated_at":"2026-10-20T10:09:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11091,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421773},"rest":"https://alion.io/mcp/rest/get_company?id=4421773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsweet-candy-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsweet-candy-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsweet-candy-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sweet-candy-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsweet-candy-it-support-specialist"}]}