{"id":2782813,"url":"https://alion.io/job/swift-data-management-specialist","title":"Data Management Specialist","company":{"id":35426,"name":"Swift","domain":"swift.com","url":"https://alion.io/company/swift-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":13,"ghost_share":0,"stale_share":0.385,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Data Science","role_family":"Data Science","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":865},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T17:23:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ABOUT US\nWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.\nWe’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.\nWe are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great team spirit, customer centricity and CI mindset are key elements you need to fit in the team. In this context, we are looking for a dynamic candidate to reinforce Joining Operations team.\nWhat to Expect?\nFamiliarity with Swift's products and services\nFamiliarity with ordering processes is an asset\nOA tools, advanced Excel, Salesforce, SAP/ProAct knowledge\nValidate, input and process joining requests correctly, timely and accurately using the appropriate processes and applications\nEnsure customer information is maintained in an accurate and timely manner\nResolve and document customer inquiries regarding the status of their request in a timely, efficient and professional manner in accordance with the service level agreement, key performance indicators and escalation procedures. Liaise with customers, team members and other departments to resolve most of the customers' problems and queries\nIdentify opportunities for improvement to processes, procedures or tools\nProvide highest quality customer services with all internal and external parties\nAcquire operational, process and product knowledge to resolve customer inquiries and problems\nYour critical mission as a highly motivated team player is:\nBeing involved in new customer on-boarding activities, performing KYC and ensuring the customers are implemented timely onto the network\nEnsure our customers have the best experience when they decide to join Swift. Make sure we support and guide them through the joining process, making this process as easy as possible for them\nProvide highest quality customer services and support by complying with all internal and external procedures\nFollow the joining process from the original request from the customer, until the live activation on the Swift Network\nProcess Non-connected and Branch codes requests, manage customers’ expectations and monitor inbox proactively\nPropose, develop and implement continuous improvement initiatives with the objective of decreasing our and customers' Total cost of ownership (TCO), and improve the customer experience\nThe ideal candidate will be:\nUniversity degree or equivalent\nAt least 3-5 years of experience in a multinational/ multilingual customer support environment within financial or IT/telecoms industry\nCustomer focused and able to establish and maintain warm and supportive interpersonal relationships with internal and external customers\nHave knowledge or experience in KYC\nStress resistance and ability to work independently are required, as well as analytical skills\nAbility to work in a structured, high volume, time-sensitive and high-risk environment\nGood communication skills\nContinuous improvement mindset is a must\nDynamic, motivated, flexible, structured and well-organized candidate\nSelf-driven wanting to make things happen\nTeam player, who shares problems and solutions, pro-actively offers to help others\nWhat we offer\nWe give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.\nWe are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact  or indicate this in your application.\nPlease note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).\nAll requests are confidential and will not affect your candidacy.\nDon’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.","description_format":"text","description_chars":5165,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Stock Exchanges & Market Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-17T13:23:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":54,"reasons":["conf:9","win:early"],"computed_at":"2026-10-18T03:12:21Z"},"pay":null,"html_url":"https://alion.io/job/swift-data-management-specialist","json_url":"https://alion.io/job/swift-data-management-specialist.json","meta":{"generated_at":"2026-10-18T03:12:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35426},"rest":"https://alion.io/mcp/rest/get_company?id=35426"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswift-data-management-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswift-data-management-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswift-data-management-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swift-data-management-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswift-data-management-specialist"}]}