Senior Technical Consultant and Care Manager

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to expect:

• Get exposed to Swift’s technical solutions and increasingly deliver and implement such solutions and related consulting to our customers
• Deliver technical and operational training on Swift’s products and solutions to our customers
• Increasingly partakes in projects of varying complexities (small to medium size), ensuring effectiveness in meeting customer's needs, and delivering the project's expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfaction
• Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
• Assist the customer in their technical readiness or solution onboarding, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
• Ensure Care services deliveries for assigned customers (update management, operational checks, etc.) considering Swift’s operational roadmap and customer’s initiatives
• Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/services as required.

What will make you successful:

• Professional background/education: bachelor’s degree or above in Computer Science or IT related fields, or equivalent experience
• 5-10 years relevant experience within the area of technical support and/or operations preferably in banking and payments businesses.
• Languages: Fluent in English and any other language spoken across Asia Pacific is a plus.
• Interest or prior experience within the area of technical and system implementation or support and operations preferably in banking and payments businesses.
• Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions
• Proven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently
• Ability to contribute to a team environment and deliver under pressure
• High attention to details, strong analytical and problem-solving skills
• Technical skillsets on operating systems, servers, and networking
• Occasional travel may be required (up to 10-20% of the time)
• Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activities
• Following additional skills are an asset:
  • Knowledge of Windows Server, AIX or Linux
  • Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
  • Knowledge in Public Cloud infrastructures such as Amazon Web Service, Microsoft Azure and Google Cloud
  • Knowledge of Perl, Java, XML, Bash, JIRA
  • Experience with integration middleware and common messaging technologies

Knowledge in modern integration techniques and technologies, especially Service Oriented Architectures, application server and Web services

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.