{"id":951982,"url":"https://alion.io/job/swiftsku-technical-support-engineer","title":"Technical Support Engineer","company":{"id":684962,"name":"SwiftSku","domain":"swiftsku.com","url":"https://alion.io/company/swiftsku","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-18T11:55:13Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-30T03:34:50Z","board_verified":true,"closed_at":null,"days_open":224,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":223},"description":"About SwiftSku:\nSwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.\n\nAbout the Role:\n\nWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.\nIMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently\nWork Timings- 8:00 am to 5:00 pm CST / Rotational Shifts\nLocation: On-site | India\nKey Responsibilities/Requirements:\nTechnical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.\nAnalytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.\nCustomer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.\nProblem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively\nStrong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.\nTeam Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.\nRelevant Experience: Prior experience in software support or IT help desk roles is preferred.\nEducational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.","description_format":"text","description_chars":1756,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Gujarati","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-09-16T01:29:27Z"}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.196,"p_room":0.28,"age_days":223,"expected_fill_days":37,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/swiftsku-technical-support-engineer","json_url":"https://alion.io/job/swiftsku-technical-support-engineer.json","meta":{"generated_at":"2026-10-01T02:37:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1922,"day_limit":5000,"remaining_today":3078,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}