{"id":3450620,"url":"https://alion.io/job/swile-senior-product-manager","title":"Senior Product Manager","company":{"id":52891,"name":"Swile","domain":"swile.co","url":"https://alion.io/company/swile","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":28,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montpellier, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":85},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-29T10:15:31Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T15:36:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Swile is looking for a Senior Product Manager to own the post-booking experience for business travelers. The role covers the full Customer Care journey, from self-service in the app to the tools used by support agents and the integrations with airlines, rail operators, hotels and car rental companies.\nYou will lead product for a cross-functional team of engineers and a designer, while working closely with Customer Care leadership, engineering teams and colleagues across France and Brazil. The position offers the opportunity to shape a scalable travel operations product and contribute to Swile’s European expansion within a culture of autonomy, ownership and high product standards.\nKey responsibilities\nOwn the Travel Operations roadmap and help Swile scale travel volumes without a proportional increase in operational headcount.\nImprove the entire post-booking journey, including changes, cancellations, disruptions, refunds and supplier confirmations.\nUse contact data, conversation transcripts and time spent with agents to identify root causes and solve recurring issues in the product.\nLead the adoption of AI agents across chat, phone and email, defining which cases can be automated, when humans should take over and how the agent role should evolve.\nBuild and improve the back-office and other tools used by Customer Care teams.\nDrive automation and operational excellence in partnership with Customer Care leadership, covering processes, routing, SLAs and launch readiness.\nTrack success through metrics such as contact rate, self-service resolution, time to resolution, cost per contact and traveler satisfaction.\nProfile\n5+ years of product management experience, including ownership of an operations-heavy product such as customer care, servicing, marketplace operations or logistics.\nExperience building internal tools and back-office products with a strong focus on operational users.\nComfortable working with complex integrations, APIs, event flows, data consistency and edge cases.\nData-driven, with the ability to combine dashboards, operational data and customer verbatims.\nPractical understanding of how AI can improve support, how to assess its reliability and how it impacts agents’ work.\nStrong written communication and the ability to influence stakeholders from frontline teams to senior leadership.\nProfessional fluency in French and English.\nPrevious experience in travel is not required. Candidates from both entrepreneurial and established-company environments are welcome, with a focus on product depth, operational impact and demonstrated results.\nOur recruitment process :\n Alizée (Recruitment Team) : an initial conversation to assess the fit between your profile and our expectations.\n Timothy (future manager) : a discussion about our short- and long-term plans, our roadmap and the milestones ahead.\nConversation with peers\n Eric (CTPO) : the final step to wrap up the interview process.","description_format":"text","description_chars":2930,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Business Travel","Consumer Internet Groups","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-29T10:49:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/swile-senior-product-manager","json_url":"https://alion.io/job/swile-senior-product-manager.json","meta":{"generated_at":"2026-11-01T15:53:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52891},"rest":"https://alion.io/mcp/rest/get_company?id=52891"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswile-senior-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswile-senior-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswile-senior-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swile-senior-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswile-senior-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3450620}},{"tool":"search_jobs","arguments":{"company":"swile.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3450620},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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