{"id":4090707,"url":"https://alion.io/job/swiss-re-apprentice-2","title":"Apprentice","company":{"id":5294,"name":"Swiss Re","domain":"swissre.com","url":"https://alion.io/company/swiss-re","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":86,"open_postings":6,"ghost_share":0.167,"stale_share":0.167,"repost_share":0.333,"time_to_fill_p50_days":20,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-11T20:06:43Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T20:06:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nAs a Service Desk Agent within ContactOne, you will be the first point of contact for employees and clients seeking support through phone, email, chat, and the self-service portal. Your main responsibility will be to listen carefully, understand the customer's request, communicate the next steps clearly, and provide a positive support experience.\nThis is an entry-level opportunity. Previous Service Desk experience is not mandatory. We are looking for fresh graduates with strong English communication, empathy, confidence, a willingness to learn, and a genuine interest in customer service. Training will be provided on support processes, tools, knowledge articles, and ticket handling.\nKey responsibilities\nRespond professionally and courteously to customer inquiries received through phone, email, chat, and the self-service portal.\nListen actively, ask relevant questions, and confirm your understanding before offering guidance or taking action.\nExplain solutions and next steps in simple, clear, and customer-friendly language.\nShow empathy and patience, especially when supporting customers who may be frustrated, concerned, or unfamiliar with technology.\nUse approved procedures and knowledge articles to resolve common inquiries at the first point of contact whenever possible.\nCreate and update tickets accurately in ServiceNow, including the customer issue, troubleshooting completed, outcome, and next steps.\nTransfer or assign tickets to the appropriate support team when specialist assistance is required, while keeping the customer informed.\nFollow ticketing standards, data privacy requirements, schedules, and agreed Service Level Agreements (SLAs).\nWork collaboratively with colleagues and support teams, share knowledge, and ask for guidance when required.\nParticipate actively in training, coaching, role plays, knowledge sessions, and continuous improvement activities.\nRemain flexible to support rotational shifts, weekends, or public holidays based on operational requirements.\nWhat we are looking for\nA recent graduate or candidate who is good at customer service, a contact centre, technical support, retail, hospitality, or a similar customer-facing environment based role.\nStrong spoken and written English, with the ability to communicate clearly, politely, and confidently.\nGood listening skills and the ability to ask structured questions to understand a customer's needs.\nA customer-first mindset, with empathy, patience, ownership, and a positive attitude.\nComfort with basic computer use, including email, web browsers, Microsoft Office applications, and learning new systems.\nBasic problem-solving skills and the ability to follow instructions, processes, and knowledge articles.\nAttention to detail when documenting information and providing updates.\nA collaborative mindset and willingness to receive feedback, learn quickly, and improve continuously.\nAbility to remain calm and professional during difficult or high-pressure conversations.\nFlexibility to work in shifts according to business requirements.\nWhat will help you succeed\nUse a simple communication structure: acknowledge the customer, clarify the request, explain the action, confirm understanding, and close professionally.\nTake ownership of every interaction, even when the request needs to be transferred to another team.\nAdapt your language to the customer's level of technical understanding and avoid unnecessary jargon.\nBe curious and comfortable learning from feedback, coaching, ticket reviews, and customer interactions.\nBalance communication quality with accurate process execution and timely ticket handling.\nEducation and language requirements\nBachelor's degree in engineering , or an equivalent relevant qualification.\nFluent English, both spoken and written.\nKnowledge of German, Japanese, Portuguese, or another language is an advantage, but not mandatory.\nAbout the team\nCustomer Service is part of Swiss Re's Group Digital Transformation department and provides efficient customer care across multiple channels. ContactOne acts as a single point of contact, helping Swiss Re employees and clients access support across technology and other business services. The team values collaboration, inclusion, continuous learning, and high-quality customer experiences.\nWhy join Swiss Re?\nYou will join an inclusive and supportive environment where fresh thinking is encouraged. You will receive structured learning opportunities, practical exposure to customer service and digital support tools, and the chance to build a strong foundation for a career in Service Management, Customer Service, or Technology Support.\nBring your authentic self, your willingness to learn, and your passion for helping people.\nAbout Swiss Re\nSwiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.\nOur success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.\nIf you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.\nWe may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.\n\nKeywords:\nReference Code: 139856","description_format":"text","description_chars":6361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":true},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-11-11T20:06:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-11T23:12:05Z"},"pay":null,"html_url":"https://alion.io/job/swiss-re-apprentice-2","json_url":"https://alion.io/job/swiss-re-apprentice-2.json","meta":{"generated_at":"2026-11-11T23:12:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5294},"rest":"https://alion.io/mcp/rest/get_company?id=5294"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswiss-re-apprentice-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswiss-re-apprentice-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswiss-re-apprentice-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swiss-re-apprentice-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswiss-re-apprentice-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4090707}},{"tool":"search_jobs","arguments":{"company":"swissre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4090707},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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