{"id":2237860,"url":"https://alion.io/job/swiss-re-business-services-analyst","title":"Business Services Analyst","company":{"id":5294,"name":"Swiss Re","domain":"swissre.com","url":"https://alion.io/company/swiss-re","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.5,"time_to_fill_p50_days":18,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-24T02:01:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-30T13:42:20Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Come and be part of one of the most dynamic areas of the company, with interaction with different areas, people, processes and activities. \nHere in Operations you will be challenged to innovate and work as a team to create solutions and support improvements to provide a good experience to our customers.\nAbout the Role.\nThe Business Services Analyst is responsible for supporting daily business operations, managing administrative and operational processes, ensuring data quality and compliance with internal controls, and identifying opportunities for process optimization and efficiency improvements.\nKey Responsibilities\nSupport business teams with day-to-day operational and administrative activities;\nReview, analyze, and process documentation in accordance with internal procedures and quality standards;\nAct as a key point of contact for internal stakeholders and external partners, ensuring timely and high-quality service;\nMonitor operational requests and follow up on pending actions to ensure service level commitments are met;\nMaintain and strengthen operational processes, controls, and governance practices;\nAnalyze workflows and identify opportunities to improve efficiency, productivity, and service quality;\nPrepare reports, data analysis, and operational metrics to support business decision-making;\nParticipate in projects and continuous improvement initiatives, contributing to process redesign and implementation of best practices;\nSupport system enhancements by gathering business requirements, participating in testing activities, and validating new functionalities;\nEnsure compliance with company policies, procedures, and regulatory requirements.\nAbout the Team\nWe are a collaborative team with people engaged in continuous work in search of operational excellence and better solutions for our customers. That's why our core behaviors are based on quick decision-making, simply navigating everyday obstacles, and taking responsibility for challenges.\nWe work to provide a friendly, challenging environment, focused on delivering, but mainly on enjoying the journey and the process!\nAbout You\nDo you have strong interpersonal and communication skills? Are you naturally curious, always looking for opportunities to improve processes and solve problems? Do you enjoy collaborating with different stakeholders and contributing to business success through operational excellence?\nIf so, we'd love to hear from you!\nEssential\n2-5 years of experience in Operations, Business Services, Customer Service, Insurance, Financial Services, or related business environments;\nExperience supporting business processes and working with multiple stakeholders;\nExposure to process management, operational controls, or continuous improvement initiatives;\nStrong analytical mindset and ability to work with data and operational indicators;\nExperience in a fast-paced and collaborative environment.\nTechnical Skills\nAdvanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint;\nKnowledge of reporting, data analysis, and business process management;\nExperience with workflow management and operational procedures;\nAbility to identify process improvement opportunities and support implementation initiatives;\nExperience with internal controls, governance, and operational support activities;\nPower BI knowledge is considered an advantage;\nIntermediate English (written and verbal); Spanish is a plus;\nBachelor's degree completed or in progress in Business Administration, Economics, Engineering, Accounting, Finance, Insurance, or related fields.\nBehavioral Skills\nStrong analytical and problem-solving skills;\nSense of ownership and accountability;\nProactivity and continuous improvement mindset;\nAbility to prioritize and manage multiple demands simultaneously;\nExcellent communication and stakeholder management skills;\nTeamwork and collaboration;\nAttention to detail and organizational skills;\nAdaptability and willingness to learn;\nCustomer-centric mindset.\nAbout Swiss Re Corporate Solutions\nSwiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.\nSwiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.\nOur success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.\nIf you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.\nWe may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. 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