{"id":111653,"url":"https://alion.io/job/swisscom-ict-system-manager","title":"ICT System Manager","company":{"id":39237,"name":"Swisscom","domain":"swisscom.ch","url":"https://alion.io/company/scmn","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland","Bern, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Prometheus","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-13T23:11:16Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":86},"description":"Your future starts here\nAls System Manager bist du die zentrale Drehscheibe im operativen Betrieb (24/7) businesskritischer ICT-Services:\nDu arbeitest eng mit Betrieb, Engineering, Lieferanten und interner wie externer Kunden zusammen. Dabei verbindest du methodisches Event-, Incident- & Problem-Management mit einem Blick fürs Ganze - inkl. kontinuierlicher Optimierung von Prozessen und Tools.\nProaktive und kontinuierliche Überwachung von ICT-Services, Netzwerken und Applikationen über zentrale Observability-Dashboards\nEvent-Analyse, Qualifizierung, Triagierung und Korrelation von Systemmeldungen und Alarmen zur Vermeidung von Eskalationen\nAnomalieerkennung, frühzeitiges Identifizieren von Abweichungen im Normalbetrieb, um Ausfälle präventiv zu verhindern\nStakeholder-Kommunikation sicherstellen (intern/extern) inkl. Status-Updates, Entscheidungsgrundlagen und Nachbereitung\nStörungen analysieren und gemeinsam mit Engineering/Betrieb nachhaltige Massnahmen ableiten (Problem-/Root-Cause-Ansätze)\nIn kritischen Situationen ruhig, klar und verbindlich führen\nArbeiten im 24/7 Betrieb, hohe Zuverlässigkeit und uneingeschränkte Bereitschaft zum Schichtdienst (Nacht, Wochenende, Feiertage)\nDeine Skills\nMehrjährige Erfahrung im ICT-Servicebetrieb bzw. IT Service Management, idealerweise im Incident-/Major-Incident-Management\nAbgeschlossene Ausbildung/Weiterbildung im ICT-Umfeld (z. B. Informatik, Cloud, Systemtechnik/Netzwerk) oder entsprechende langjährige Berufserfahrung in der IT\nErfahrung im Umgang mit modernen Monitoring- und Observability-Plattformen (z. B. Grafana, Splunk, oder Prometheus)\nGute Kenntnisse der ITIL-Prozesse, insbesondere im Event-, Incident- Change- und Problem-Management\nAusgeprägte analytische Fähigkeiten, vernetztes Denken und ein strukturiertes Vorgehen bei komplexen Störungen\nPräzise, adressatengerechte Ausdrucksweise und Kommunikation sowohl technisch gegenüber Engineers als auch serviceorientiert gegenüber dem Management\nSehr gutes Deutsch sowie gute Kenntnisse Englisch und Französisch\nHands-on-Mentalität: du packst an, priorisierst pragmatisch und stellst die konsequente Umsetzung sicher\nErfahrung mit kontinuierlicher Verbesserung (Prozesse, Tooling, Automatisierung) und hoher Qualitätsanspruch\nBereitschaft zu regelmässiger Schichtarbeit (24/7)\nFahrausweis\nBei uns hast du die Möglichkeit, in einem unserer Offices in der Schweiz oder im Homeoffice zu arbeiten. Dabei kommst du mit agilen Arbeitsmethoden und den neuesten Technologien in Kontakt. Wir bieten eine flexible Arbeitszeitgestaltung, um deinen persönlichen Bedürfnissen gerecht zu werden. Benefits.\nIs it a match? Apply now.\nDiscover your possibilities\nAny questions?\nHere you'll find answers to the most important and frequently asked questions.\nTo all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.\nContact person\nMelek VatanacanTalent Acquisition Manager+41 (79) 9284025Your homebase\nSwisscom (Schweiz) AGBinzstrasse 7, 8045 Zürich","description_format":"text","description_chars":3137,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Mobile Networks","Broadband","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"},{"event":"close","at":"2026-08-25T00:48:02Z"},{"event":"reopen","at":"2026-11-03T19:46:17Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.295,"p_room":0.28,"age_days":85,"expected_fill_days":19,"reasons":["conf:10","velocity","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/swisscom-ict-system-manager","json_url":"https://alion.io/job/swisscom-ict-system-manager.json","meta":{"generated_at":"2026-11-14T00:00:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39237},"rest":"https://alion.io/mcp/rest/get_company?id=39237"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswisscom-ict-system-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswisscom-ict-system-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswisscom-ict-system-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swisscom-ict-system-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswisscom-ict-system-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":111653}},{"tool":"search_jobs","arguments":{"company":"swisscom.ch","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":111653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}