{"id":2705137,"url":"https://alion.io/job/swisscom-technicien-it-support","title":"Technicien IT Support","company":{"id":39237,"name":"Swisscom","domain":"swisscom.ch","url":"https://alion.io/company/scmn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vevey, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T12:18:48Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T17:23:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your future starts here\nPour l’un de nos clients internationaux basé à Vevey, nous recherchons un(e) Technicien(ne) IT Support Retail passionné(e) par la technologie et le service aux utilisateurs.\nAu sein d’une équipe dynamique, vous assurez le support informatique de points de vente répartis dans toute la Suisse. Vous intervenez de manière autonome sur le terrain afin de garantir la disponibilité des équipements IT et la qualité du service offert aux utilisateurs.\nAssurer le support informatique de proximité auprès des utilisateurs\nDiagnostiquer et résoudre les incidents matériels et logiciels\nInstaller, configurer et remplacer les équipements informatiques\nAssurer le suivi des demandes et la communication avec les utilisateurs\nGarantir une expérience utilisateur de qualité grâce à votre sens du service et votre approche orientée solutions\nIntervenir de manière autonome dans différents points de vente à travers la Suisse\nPoste varié combinant support utilisateur et interventions techniques sur le terrain avec des déplacements réguliers dans toute la Suisse\nUne grande autonomie dans l’organisation de vos interventions dans un environnement dynamique au contact direct des utilisateurs \nVotre profil\nCFC d’informaticien ou formation jugée équivalente\nExpérience dans le support informatique de proximité appréciée\nCapacité à analyser les problèmes et à trouver des solutions pragmatiques\nExcellent relationnel et orientation client\nEsprit d’initiative, autonomie et sens des responsabilités\nFrançais courant et bonnes connaissances de l’anglais\nL’allemand constitue un réel atout\nPermis de conduire obligatoire (Possibilité de bénéficier d’un véhicule de fonction) \nNous t’offrons la possibilité de travailler dans l’un de nos bureaux en Suisse ou à ton domicile. Tu utiliseras des méthodes de travail agiles et les dernières technologies. Nous proposons des horaires de travail flexibles adaptés à tes besoins personnels. En tant que collaborateur/-trice de Swisscom, tu disposes d’avantages attrayants qui enrichiront ton expérience professionnelle. Ces derniers incluent un environnement de travail agréable, des avantages financiers et des opportunités passionnantes d’évolution professionnelle. Découvre tes avantages.\nIs it a match? Apply now.\nDiscover your possibilities\nAny questions?\nHere you'll find answers to the most important and frequently asked questions.\nTo all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.\nContact person\nElliot DucrestHR Talent Attraction & Sourcing Specialist II+41 (58) 2216551Your homebase\nSwisscom (Schweiz) AGCC St-Antoine, 1800 Vevey","description_format":"text","description_chars":2776,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Mobile Networks","Broadband","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T12:18:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T19:29:08Z"},"pay":null,"html_url":"https://alion.io/job/swisscom-technicien-it-support","json_url":"https://alion.io/job/swisscom-technicien-it-support.json","meta":{"generated_at":"2026-10-16T19:29:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39237},"rest":"https://alion.io/mcp/rest/get_company?id=39237"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswisscom-technicien-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswisscom-technicien-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswisscom-technicien-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swisscom-technicien-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswisscom-technicien-it-support"}]}