{"id":2159713,"url":"https://alion.io/job/swissquote-new-client-onboarding-manager","title":"New Client Onboarding Manager","company":{"id":13960,"name":"Swissquote","domain":"swissquote.com","url":"https://alion.io/company/swissquote","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gland, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":157000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-10-09T06:12:14Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T02:07:27Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Swissquote, we’re all in.\nAll in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring - and a lot more powerful.\nWe’re Switzerland’s leading digital bank - 1,500+ people across Europe, the Middle East, Asia, and South Africa, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we’re genuinely proud of. Have a look behind the scenes by checking Humans of Swissquote on Instagram.\nGrowing fast creates room. Room to try things, own things, and grow at a pace most places can’t offer. Whether you like the spotlight or prefer to just put your head down and do great work, there’s space for both here.\nWe’ve ditched the dress code - but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself.\nAs an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.\nFeeling it? It’s a good start. Apply.\nAbout the Function\nBusiness Risk Management (BRM) is Swissquote’s first-line control function, overseeing client onboarding, periodic reviews, and ongoing lifecycle controls. Operating across Gland and Zurich, it works closely with front-office teams, Compliance, and Legal to ensure regulatory compliance, operational efficiency, and a pragmatic, risk-based approach that balances commercial objectives with sound risk management.\n As Associate Director for New Client Onboarding, you will lead the end-to-end onboarding of corporate and institutional clients across Gland and Zurich, ensuring regulatory compliance, accuracy, and service level targets. Reporting to the Vice-Director and Deputy Head of BRM, you will oversee team operations and people management, aligning delivery with BRM standards and strategic priorities.\nKey Responsibilities\nDirect the operational and people management aspects of the New Client Onboarding team, fostering a high-performance culture aligned with strategic objectives.\nOversee end-to-end client onboarding workflows, ensuring strict adherence to regulatory requirements, data accuracy, and service level commitments.\nActively lead transformation initiatives aimed at process optimization, productivity gains, simplification of procedures and continuous improvement across the function.\nExercise independent judgment on complex or novel cases, determining when to escalate appropriately while making well-reasoned, timely decisions within established guidelines and guiding your team through them.\nServe as a trusted partner to Institutional Sales, Compliance, and Legal, ensuring sustainable business growth while upholding the Bank’s risk and regulatory standards.\nAs and when necessary, participate in client or prospect meetings to discuss complex cases.\nActively contribute to recruitment cycle and performance management to ensure a motivated, high-performing, and accountable team.\nCoach and mentor team members, supporting their skill development and career growth.\n Minimum 5-7 years’ track record in client onboarding, KYC/AML, or compliance operations within the financial services sector.\nPrevious experience in a leadership or team-lead role is a strong advantage\nStrong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and onboarding due diligence standards\nVery good understanding of client onboarding processes and risk classification\nAbility to prioritize and deliver on multiple tasks in a deadline-driven, high-volume environment\nStrong project management and problem-solving skills\nAbility to communicate operational priorities and constraints to technical teams in charge of tooling and systems build-out.\nExcellent interpersonal skills, results-oriented team player\nExcellent communication and presentation skills in English and French, German being an advantage.\n “Please note that Swissquote never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent.”\nSQ2","description_format":"text","description_chars":4157,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-09T07:52:55Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":0.9,"age_days":10,"expected_fill_days":28,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/swissquote-new-client-onboarding-manager","json_url":"https://alion.io/job/swissquote-new-client-onboarding-manager.json","meta":{"generated_at":"2026-10-21T02:56:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13960},"rest":"https://alion.io/mcp/rest/get_company?id=13960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswissquote-new-client-onboarding-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswissquote-new-client-onboarding-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswissquote-new-client-onboarding-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swissquote-new-client-onboarding-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswissquote-new-client-onboarding-manager"}]}