{"id":2159712,"url":"https://alion.io/job/swissquote-quality-control-remediations-manager","title":"Quality Control & Remediations Manager","company":{"id":13960,"name":"Swissquote","domain":"swissquote.com","url":"https://alion.io/company/swissquote","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gland, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T06:26:22Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T03:58:46Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At Swissquote, we’re all in.\nAll in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring - and a lot more powerful.\nWe’re Switzerland’s leading digital bank - 1,500+ people across Europe, the Middle East, Asia, and South Africa, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we’re genuinely proud of. Have a look behind the scenes by checking Humans of Swissquote on Instagram.\nGrowing fast creates room. Room to try things, own things, and grow at a pace most places can’t offer. Whether you like the spotlight or prefer to just put your head down and do great work, there’s space for both here.\nWe’ve ditched the dress code - but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself.\nAs an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.\nFeeling it? It’s a good start. Apply.\nAbout the Function\nBusiness Risk Management (BRM) is Swissquote’s first-line control function, overseeing client onboarding, periodic reviews, and ongoing lifecycle controls. Operating across Gland and Zurich, it works closely with front-office teams, Compliance, and Legal to ensure regulatory compliance, operational efficiency, and a pragmatic, risk-based approach that balances commercial objectives with sound risk management.\n As Associate Director for Quality Control & Remediations, you will lead the team responsible for final quality checks on account openings and periodic reviews across New Client Onboarding and Existing Clients, ensuring operational excellence and alignment with BRM standards and strategic priorities.\nKey Responsibilities\nDirect the operational and people management aspects of the Quality Control (QC) & Remediations team, fostering a high-performance culture aligned to strategic objectives.\nOversee the second and final quality check on account opening and periodic review cases prior to finalization, ensuring consistent and rigorous application of standards across both workstreams.\nProduce qualitative and quantitative reporting on return reasons and QC trends, providing senior management with clear visibility on where and why cases are being returned.\nIdentify recurring gaps or patterns from QC results and highlight areas where further training is needed, working with the relevant teams to close them.\nOwn ad-hoc remediation exercises arising from audits, compliance testing, or other triggered reviews throughout the client lifecycle, ensuring these are scoped, resourced, and completed to a defined standard and timeline.\nAct as a key point of contact in audits, including participation in preparing, reviewing and presenting business responses together with management.\nParticipate in strategic discussions with onboarding, periodic review, and other relevant teams, contributing a QC perspective to transformation initiatives.\nExercise independent judgment on complex or ambiguous QC findings, determining when to escalate appropriately while making well-reasoned, timely decisions within established guidelines and guiding your team through them.\nLead process improvement initiatives aimed at reducing return rates, simplifying procedures, strengthening first-time-right outcomes across the client lifecycle.\nServe as a trusted partner to Institutional Sales, Compliance, and Legal, ensuring sustainable business relationships while upholding the Bank's standards.\nActively contribute to recruitment cycle and performance management to ensure a motivated, high-performing, and accountable team.\nCoach and mentor team members, supporting their skill development and career growth.\n Minimum 5-7 years’ track record in client onboarding, KYC/AML, or compliance operations within the financial services sector.\nPrevious experience in a leadership or team-lead role is a strong advantage.\nStrong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and onboarding / periodic review due diligence standards.\nExperience with remediation exercises, including scoping and delivering ad-hoc reviews arising from audit or compliance testing findings.\nAbility to communicate operational priorities and constraints to technical teams in charge of tooling and systems build-out.\nExperience supporting or participating in audits, preparing business responses.\nSound risk and quality judgment, with the ability to make independent, defensible decisions on complex cases.\nAbility to prioritize and deliver on multiple tasks in a deadline-driven, high-volume environment.\nExcellent interpersonal skills, results-oriented team player.\nExcellent communication and presentation skills in English and French, German being an advantage.\n “Please note that Swissquote never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent.”\nSQ2","description_format":"text","description_chars":5091,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-09T07:52:55Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":12,"expected_fill_days":28,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/swissquote-quality-control-remediations-manager","json_url":"https://alion.io/job/swissquote-quality-control-remediations-manager.json","meta":{"generated_at":"2026-10-22T06:24:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13960},"rest":"https://alion.io/mcp/rest/get_company?id=13960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswissquote-quality-control-remediations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswissquote-quality-control-remediations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswissquote-quality-control-remediations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swissquote-quality-control-remediations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswissquote-quality-control-remediations-manager"}]}