{"id":3513889,"url":"https://alion.io/job/swiz-technologies-pte-ltd-technical-operations-engineer-2","title":"Technical Operations Engineer","company":{"id":278791,"name":"SWiZ Technologies Pte Ltd","domain":"swiz.com.sg","url":"https://alion.io/company/swiz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4000,"currency":"SGD","period":"month","gross":true,"usd_annual":37500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-30T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"About SWiZ Technologies\nSWiZ Technologies provides managed IT services, cloud solutions, cybersecurity and infrastructure support to businesses in Singapore.\nWe are looking for a hands-on and customer-focused Technical Operations Engineer to support our growing managed services operations.\nThis is a technical operations role that goes beyond conventional helpdesk support. You will serve as a key local technical resource, working closely with our remote L1/L2 support team, specialist engineers, vendors and customers to ensure technical issues are resolved effectively and services are delivered reliably.\nWe adopt a skills-based approach to recruitment and development. We value practical technical capabilities, problem-solving ability, customer service and willingness to learn. Candidates will be assessed based on their demonstrated skills and suitability for the role rather than qualifications or years of experience alone.\nKey Responsibilities\n1. Technical Support & Troubleshooting\nProvide remote and onsite technical support to managed services customers.\n\nHandle technical escalations from the remote support team.\n\nTroubleshoot Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID.\n\nSupport Windows operating systems, Windows Server, Active Directory and endpoint management.\n\nTroubleshoot firewall, VPN, network, Wi-Fi and Internet connectivity issues.\n\nSupport MFA, Conditional Access, endpoint security and device management.\n\nMonitor and troubleshoot backup, recovery and disaster recovery services.\n\nCoordinate hardware replacement, equipment installation and onsite technical activities.\n\n2. Service Operations & Incident Management\nMonitor open support tickets and technical escalations.\n\nCoordinate with remote engineers to ensure timely issue resolution.\n\nPrioritise incidents based on business impact and urgency.\n\nMaintain accurate incident records, technical documentation and customer system information.\n\nTrack outstanding issues and provide regular customer updates.\n\nIdentify recurring technical problems and recommend preventive measures.\n\n3. Customer & Vendor Coordination\nCommunicate directly with customers on technical issues and service requests.\n\nExplain technical matters clearly to non-technical users.\n\nCoordinate with Internet service providers, software vendors and external service providers.\n\nManage onsite appointments and technical activities.\n\nEscalate complex technical, commercial or contractual matters appropriately.\n\n4. Projects & Implementation\nAssist with Microsoft 365, cloud, endpoint, firewall and infrastructure deployments.\n\nSupport tenant migrations, device rollouts and system upgrades.\n\nCoordinate with specialist engineers on project implementation.\n\nConduct testing, documentation and technical handover.\n\n5. Process Improvement & Automation\nDevelop and maintain technical procedures and support documentation.\n\nIdentify repetitive tasks suitable for automation.\n\nUse AI and automation tools to improve ticket documentation, reporting and operational efficiency.\n\nContribute ideas to improve service delivery and customer experience.\n\nSkills & Competencies\nWe are looking for candidates with practical capabilities in several of the following areas:\nTechnical Skills\nMicrosoft 365 administration and Exchange Online.\n\nMicrosoft Teams, SharePoint and OneDrive.\n\nMicrosoft Entra ID, MFA and Conditional Access.\n\nWindows 10/11, Windows Server and Active Directory.\n\nEndpoint security, antivirus and device management.\n\nMicrosoft Intune or equivalent platforms.\n\nAcronis or similar backup and disaster recovery solutions.\n\nFortinet, Sophos or equivalent firewall platforms.\n\nTCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting.\n\nRemote Monitoring and Management (RMM) tools.\n\nIT ticketing and service management systems.\n\nCore Skills\nTechnical troubleshooting and problem solving.\n\nIncident and escalation management.\n\nCustomer service and communication.\n\nStakeholder and vendor coordination.\n\nTechnical documentation.\n\nTime management and prioritisation.\n\nOwnership and accountability.\n\nAdaptability and continuous learning.\n\nDigital fluency and process improvement.\n\nCandidates do not need to be specialists in every technology listed. The ability to troubleshoot systematically, research unfamiliar issues and coordinate appropriate technical resources is important.\nRequirements\nRelevant practical experience in IT support, infrastructure, systems administration or managed services.\n\nDiploma, degree, professional certification or equivalent practical experience in IT or a related discipline is advantageous.\n\nExperience in an MSP, outsourced IT provider or multi-customer support environment is preferred.\n\nGood troubleshooting, communication and problem-solving skills.\n\nAble to work independently and collaborate with remote technical teams.\n\nAble to manage multiple priorities and follow through on outstanding matters.\n\nWilling to travel to customer locations within Singapore.\n\nComfortable with occasional after-hours support for urgent incidents or planned maintenance.\n\nGood written and spoken English.\n\nMust have the appropriate legal right to work in Singapore.\n\nRelevant Microsoft, Azure, Fortinet, Sophos, ITIL or Acronis certifications are advantageous but not mandatory.\nWhat We Offer\nHybrid working arrangement.\n\nExposure to Microsoft 365, cloud, cybersecurity and managed services technologies.\n\nOpportunities for technical training and professional development.\n\nHands-on involvement in customer infrastructure and technology projects.\n\nOpportunities to develop skills in AI, automation and service improvement.\n\nPotential progression to Senior Technical Operations Engineer, Technical Service Lead or Service Delivery roles based on demonstrated capability and performance.\n\nEmployment Details\nThis is a contract position with the possibility of conversion to permanent employment, subject to performance, business requirements and mutual agreement.\nOccasional after-hours support may be required for urgent incidents or planned maintenance. Any additional work arrangements and applicable compensation will be governed by the employment contract and applicable employment legislation.\nOur Recruitment Approach\nSWiZ Technologies believes in recognising skills, practical capabilities and continuous learning.\nCandidates may be invited to participate in a technical discussion, practical troubleshooting exercise or job-related skills assessment as part of the recruitment process.\nWe welcome applicants from different career backgrounds who can demonstrate the relevant skills, commitment and potential to grow with us.\nSWiZ Technologies is committed to fair and merit-based employment practices. All applications will be assessed based on job-related skills, experience, qualifications, competencies and suitability for the role.\n\nSkills\nMicrosoft 365, travelling to customer sites, Endpoint Management, IT Infrastructure Operations, support of IT systems, Technical Troubleshooting, out-of-hours support, scientific discipline, IT Infrastructure, Remote Support, Customer Support Relationship, Priority Management, SharePoint, Client Support Services, Analytical and Problem-Solving Skills, Maintain It Infrastructure, Disaster Recovery Management, Internet Connectivity, collaborate with external team, Endpoint Security","description_format":"text","description_chars":7326,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-30T08:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["seen:6","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":37500,"is_top_pay":false},"html_url":"https://alion.io/job/swiz-technologies-pte-ltd-technical-operations-engineer-2","json_url":"https://alion.io/job/swiz-technologies-pte-ltd-technical-operations-engineer-2.json","meta":{"generated_at":"2026-11-06T01:48:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":278791},"rest":"https://alion.io/mcp/rest/get_company?id=278791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswiz-technologies-pte-ltd-technical-operations-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswiz-technologies-pte-ltd-technical-operations-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswiz-technologies-pte-ltd-technical-operations-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swiz-technologies-pte-ltd-technical-operations-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswiz-technologies-pte-ltd-technical-operations-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513889}},{"tool":"search_jobs","arguments":{"company":"swiz.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513889},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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