{"id":2139442,"url":"https://alion.io/job/swk-technologies-msp-team-lead","title":"MSP Team Lead","company":{"id":8267,"name":"SWK Technologies","domain":"swktechnologies.com","url":"https://alion.io/company/swktechnologies","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":187000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":478},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-15T04:02:13Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"SWK Technologies is seeking an experienced Team Lead to oversee our Support Services team. This role combines technical expertise, leadership, and customer service excellence to ensure an outstanding support experience for our clients.\nYou will lead a team of IT professionals, manage client communications, drive process improvements, foster a positive team culture, and uphold best practices in customer support.\nQualifications:\n Experience supporting Microsoft 365 \nStrong knowledge of Azure, InTune, EntraID\nExperience with ticketing systems, specifically Halo PSA\nExperience troubleshooting printers and related hardware\nStrong written and verbal communication skills\nProven leadership and IT support experience\nAs part of our remote-first team, you'll collaborate with talented technology professionals, participate in weekly tech discussions, contribute to service improvements, and help shape a culture of learning, teamwork, and innovation.\nJoin SWK Technologies and make a meaningful impact on our team, our clients, and our continued growth.\nRequirements\nProven experience in a customer support management role within a technology or software organization\nStrong leadership skills with the ability to motivate and manage a team effectively\nExperience with support ticketing systems and CRM tools\nAbility to learn new processes quickly and identify areas of improvement\nClear, articulate and concise communications both written and verbal\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nWork From Home","description_format":"text","description_chars":1634,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-09T02:47:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.728,"p_room":0.75,"age_days":20,"expected_fill_days":26,"reasons":["conf:1","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/swk-technologies-msp-team-lead","json_url":"https://alion.io/job/swk-technologies-msp-team-lead.json","meta":{"generated_at":"2026-10-15T05:06:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8267},"rest":"https://alion.io/mcp/rest/get_company?id=8267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswk-technologies-msp-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswk-technologies-msp-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswk-technologies-msp-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swk-technologies-msp-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswk-technologies-msp-team-lead"}]}