{"id":3556665,"url":"https://alion.io/job/swk-technologies-on-site-tier-iii-engineer","title":"On-Site Tier III Engineer","company":{"id":8267,"name":"SWK Technologies","domain":"swktechnologies.com","url":"https://alion.io/company/swktechnologies","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Orleans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T09:14:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"SWK Technologies is committed to providing superior technical support and technology solutions to clients both remotely and on-site. The Tier III Engineer serves as a senior technical resource responsible for resolving complex escalations, administering Microsoft Azure and infrastructure environments, and supporting the stability, security, and performance of client IT systems. This role combines advanced systems administration, networking, cloud technologies, cybersecurity, and hands-on troubleshooting.\nKey Responsibilities\nProvide walk-up, phone, and ticket-based technical support to end users.\nServe as a senior escalation point for complex technical issues involving servers, networks, cloud services, endpoints, applications, and security.\nAdminister Microsoft 365, Azure and Entra ID, including user accounts, licensing, access management, and security-related requests.\nSupport cybersecurity initiatives, including MFA, endpoint protection, access controls, patching, vulnerability remediation, and security-related incidents.\nLead or participate in infrastructure upgrades, migrations, system deployments, and other client technology projects.\nMaintain detailed technical documentation, system configurations, troubleshooting procedures, and client environment records.\nWork within the Halo PSA ticketing environment to document incidents, resolutions, escalations, and technical work.\nCommunicate directly with clients regarding complex technical issues, recommendations, resolutions, and next steps.\nRequirements\nRequired Qualifications\nHands-on experience in providing Tier III systems administration, network engineering, or advanced infrastructure support.\nStrong experience administering Microsoft 365, Entra ID, Exchange Online, and related Microsoft cloud technologies.\nWorking knowledge of Azure services and cloud infrastructure.\nExcellent communication skills and the ability to explain technical concepts to non-technical users.\nAbility to manage confidential information with professionalism and discretion.\nPreferred Qualifications\nExperience working in a Managed Services Provider environment\nIndustry certifications such as CompTIA Network+, CompTIA A+, CCNA, Microsoft AZ-900, Microsoft AZ-104 or equivalent.\nExperience deploying and supporting Azure resources.\nFamiliarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions a plus\nExperience working on-site and independently\n Knowledge of using a ticketing system i.e. Halo PSA a plus\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)","description_format":"text","description_chars":2672,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-31T01:10:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 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