{"id":4030382,"url":"https://alion.io/job/swoogo-onsite-specialist","title":"Onsite Specialist","company":{"id":100153,"name":"Swoogo","domain":"swoogo.events","url":"https://alion.io/company/swoogo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:02:37Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T09:13:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who You Are\nSwoogo seeks a hands-on, customer-focused Onsite Specialist to deliver our onsite services from first scope to final tear down. You will scope and quote custom engagements, order the hardware and consumables, and manage each project from start to finish. You will also lead our network of contract onsite technicians, who deliver most of our onsite work, and travel to events as the onsite technician yourself when an engagement calls for it. This role combines technical skill, project discipline, and the composure to run live check-in for a client's event. You report to the Senior Director, Onsite and work closely with Professional Services, Support, and our hardware partners.\nResponsibilities\nScope and quote custom engagements\nRun discovery with clients to understand event format, attendance, venue, check-in flow, badge and printing needs, and staffing requirements\nBuild scopes of work and quotes covering hardware, consumables, staffing, travel, and shipping\nPrice each engagement accurately and flag margin or scope risk before a quote goes out\nRecommend the right mix of hardware and onsite staffing for each event\nTrack quotes through approval and hand off signed engagements with a complete scope\nOrder hardware and consumables\nPlace hardware and consumable orders (printers, scanners, tablets, badge stock, cables) with Swoogo's fulfillment partners and vendors\nConfirm delivery dates, tracking, and return logistics so equipment arrives onsite and comes back on time\nKeep an accurate record of orders, inventory, and cost per engagement\nStage, configure, and test equipment before it ships or travels with you\nManage engagements from start to finish\nOwn each engagement from signed quote through post-event wrap-up, and act as the client's point of contact\nGather venue details early, including network, power, load-in, and floor plan, and confirm them before travel\nBuild and maintain the project timeline, task list, and status for every engagement\nCommunicate progress, risks, and dependencies clearly to clients and internal stakeholders\nManage multiple engagements at once across different dates and locations\nClose out each engagement with a wrap-up of equipment used, issues, and the inputs needed for accurate billing\nLead the contractor network\nOnboard new contract technicians and enroll them in Swoogo Onsite Certification\nCoordinate contractor availability and assign the right technician to each engagement\nPrepare project briefs for handover, covering scope, venue details, equipment, schedule, and client contacts\nProvide remote support to contractors during live events, and step in directly when an issue needs escalation\nGenerate post-event reconciliation reports covering hours, equipment, expenses, and billing inputs\nCollect feedback from contractors and clients after every event, and report trends to the Senior Director, Onsite\nMaintain contractor records, certification status, and performance history\nDeliver onsite\nTravel to events as the onsite technician on engagements you deliver yourself, representing Swoogo to the client\nSet up, configure, and test check-in stations, badge printers, and related hardware and networking\nTrain client and event staff on check-in, badge printing, and equipment use\nTroubleshoot hardware, printing, connectivity, and software issues in real time during live events, and escalate to Support or Product when needed\nTear down, pack, and return all equipment, and document its condition\nBring field feedback and recurring issues back to Product so our offerings improve\nFollow Onsite Services processes, standards, and billing practices\nEducation, Experience, and Skills Required\nAt least 2 years of experience in a customer-facing, project-based role, such as event technology, event production, AV, or field services\nHands-on experience working at live events, ideally with check-in, badge printing, or event hardware such as printers, scanners, and tablets\nWorking knowledge of networking basics, including Wi-Fi and connectivity troubleshooting\nExperience scoping, pricing, or quoting services, and coordinating contractors, vendors, or freelance technicians\nExcellent project management skills, with strong attention to process, detail, and deadlines; experience with project management tools is a plus\nConfident, client-facing, and an excellent communicator, comfortable training groups of adults\nCalm, resourceful problem solver who stays steady when something breaks during a live event\nBachelor's degree in a related business or technical field, or equivalent experience\nExperience with Zebra ZD621, ZC10L, Epson ColorWorks and similar label printers is a plus\nExperience with event registration or check-in platforms is a plus\nTravel and Physical Requirements\nTravel to client events throughout the year, including evenings and weekends when events require about 75%\nLift, carry, and set up equipment cases up to 50 lbs\nOccasional travel for company offsites; the role is otherwise remote\nSwoogo & How We Work\nLearn moreabout Swoogo and how we work.\nSwoogo is committed to providing a work environment free from discrimination, sexual harassment, and all forms of abusive conduct. We do not tolerate harassment or discrimination of any kind-whether committed by managers, peers, clients, or vendors. We strictly comply with all applicable employment laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA).","description_format":"text","description_chars":5496,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Event Technology"],"lifecycle":[{"event":"open","at":"2026-11-10T18:28:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/swoogo-onsite-specialist","json_url":"https://alion.io/job/swoogo-onsite-specialist.json","meta":{"generated_at":"2026-11-11T10:53:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18822,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":100153},"rest":"https://alion.io/mcp/rest/get_company?id=100153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswoogo-onsite-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswoogo-onsite-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswoogo-onsite-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swoogo-onsite-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswoogo-onsite-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4030382}},{"tool":"search_jobs","arguments":{"company":"swoogo.events","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4030382},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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