{"id":922347,"url":"https://alion.io/job/swoogo-sr-it-support-engineer","title":"Sr. IT Support Engineer","company":{"id":100153,"name":"Swoogo","domain":"swoogo.events","url":"https://alion.io/company/swoogo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":70},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-09T15:15:20Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-06T19:21:34Z","board_verified":false,"closed_at":"2026-10-06T19:21:34Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Who You Are \nYou've got real experience with AI-driven automation - auto-triage, self-serve resets, agentic workflows that knock out the repetitive stuff before a human ever touches it. But you also know which requests need a real person, and you handle those with the right level of human attention. Figuring out what to automate and what to hand off to a human is a judgment call, and you're usually right.\nThis isn't a queue-sitting job, and we don't want automation that makes people feel like a number. If you like the idea of building tools that unblock a coworker in ninety seconds while still knowing them by name, we'd love to talk.\nAbout the Role\nIn this role, you will be responsible for: \nOwn IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration - provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and the inevitable \"I got a new phone and can’t log in\" tickets\nBuild and maintain AI-assisted support workflows to auto-resolve common requests, with intelligent triage/routing, and self-serve flows \nAdminister our AI tooling stack (Claude Enterprise, MCP connectors, and similar) for the whole company: seat provisioning, connector troubleshooting, usage monitoring, and being the calm voice in Slack when a third-party outage isn't actually us\nManage endpoint devices via MDM (Jamf for Mac, Intune for Windows) - patching, security baseline enforcement, hardware lifecycle (replacements, loaners, offboarding pickups), and diagnosing the weird stuff \nAdminister Google Groups/distro lists and email hygiene - access requests, safe-sender/allowlist changes, and a first line of defense on phishing reports\nSupport onboarding and offboarding automation so new hires have working accounts on day one and departing employees are fully, cleanly deprovisioned\nPartner with Security & Compliance on access reviews, basic incident triage, and making sure \"fast\" and \"correct\" aren't in tension\nWhat You’ve Done Before \n5+ years in IT support/systems or similar roles, with real ownership of the tools, not just ticket-closing\nDeep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration\nExperience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets\nA track record of building automation or self-serve tooling that improves employee IT experience\nThe judgment to know when automation is the right answer and when a person needs a person - and the writing/communication skills to make interactions feel personal, even the automated ones\nComfort owning ambiguous, cross-functional problems without a lot of hand-holding\nIt’d be Great if You’ve Done This \nSoftware development experience (scripting, internal tools, or full stack apps)\nHands-on work with agentic AI workflows and MCP servers\nCompliance-adjacent experience (SOC 2, ISO 27001, or similar frameworks) and comfort with compliance platforms like Vanta\nSwoogo & How We Work\nLearn more about Swoogo, how we work, and our Perks & Benefits.\nSwoogo is committed to providing a work environment free from discrimination, sexual harassment, and all forms of abusive conduct. We do not tolerate harassment or discrimination of any kind-whether committed by managers, peers, clients, or vendors. We strictly comply with all applicable employment laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA).","description_format":"text","description_chars":3456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Event Management","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-09-15T02:12:34Z"},{"event":"close","at":"2026-10-06T19:21:34Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/swoogo-sr-it-support-engineer","json_url":"https://alion.io/job/swoogo-sr-it-support-engineer.json","meta":{"generated_at":"2026-10-06T22:59:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3836,"day_limit":5000,"remaining_today":1164,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":100153},"rest":"https://alion.io/mcp/rest/get_company?id=100153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fswoogo-sr-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fswoogo-sr-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fswoogo-sr-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/swoogo-sr-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fswoogo-sr-it-support-engineer"}]}