{"id":3623056,"url":"https://alion.io/job/sword-services-ict-service-manager","title":"ICT Service Manager","company":{"id":2681291,"name":"Sword Services","domain":"sword-services.ch","url":"https://alion.io/company/sword-services-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Givisiez, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:08:26Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-10T10:46:55Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Contexte\nNous ouvrons un poste de ICT Service Manager pour renforcer l'équipe de notre client basé à Givisiez. Ce poste s'inscrit dans un cadre informatique structuré selon les principes ITIL, avec pour objectif d'assurer la qualité, la maturité et l'amélioration continue des processus de gestion des services IT.\nResponsabilites du poste\nContribuer à la définition, l'évolution et la mise en place des processus de gestion des services en conformité avec les standards ITIL.\n\nAssurer le suivi des demandes dans l'outil ITSM et garantir leur traitement selon les procédures établies.\n\nParticiper aux audits réguliers pour évaluer l'application et l'efficacité des processus ITIL.\n\nAnalyser et mesurer le niveau de maturité des processus de gestion des services.\n\nCollaborer à la création et à la réalisation d'une feuille de route pour l'amélioration continue.\n\nPrendre en charge les incidents majeurs et coordonner les parties prenantes jusqu'à leur résolution complète.\n\nIdentifier des axes d'optimisation pour renforcer la qualité et l'efficacité des services informatiques.\n\nRequirements\nMaîtrise avancée du français.\n\nCertification ITIL indispensable.\n\nExpérience significative dans le déploiement des processus ITIL en milieu professionnel.\n\nPratique confirmée de Jira pour la gestion des tickets et le suivi des demandes.\n\nCapacité à garantir l'application rigoureuse des processus de gestion des services.\n\nRigueur professionnelle et autonomie dans le travail.\n\nCompétences développées en analyse et synthèse, avec une orientation vers l'amélioration continue.\n\nEsprit d'équipe et aptitude à proposer des solutions concrètes et pragmatiques.","description_format":"text","description_chars":1650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced 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