{"id":3239203,"url":"https://alion.io/job/syarah-it-helpdesk-specialist","title":"IT Helpdesk Specialist","company":{"id":688112,"name":"Syarah","domain":"syarah.com","url":"https://alion.io/company/syarah","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FortiGate","optional":false},{"name":"Gmail","optional":false},{"name":"Google Calendar","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-25T14:41:23Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-27T19:15:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Provide first-line technical support to employees, ensuring that IT hardware, software, systems, and user accounts are working effectively. The IT Helpdesk Specialist diagnoses and resolves technical issues, manages support requests, and escalates complex problems to the appropriate IT team when required.\nKey Responsibilities\nHelpdesk & User Support\nReceive, log, prioritize, and resolve employee support requests within agreed response times.\nProvide clear updates to users and close requests with accurate documentation.\nEscalate complex or unresolved issues to the appropriate IT team with full details.\nHardware & Equipment\nInstall, configure, and maintain laptops, desktops, monitors, printers, mobile devices, and other IT equipment.\nPrepare and configure new devices for employees.\nTroubleshoot hardware problems and coordinate repairs or replacements.\nMaintain accurate records of IT assets and assigned equipment.\nSupport employee onboarding and offboarding by preparing, collecting, and configuring devices.\nGoogle Workspace & User Administration\nAssist with basic administration of Google Workspace accounts and services.\nCreate, modify, suspend, and manage user accounts as assigned.\nAssist with Google Groups, shared resources, and access permissions.\nTroubleshoot Gmail, Google Drive, Google Meet, Google Calendar, and other Workspace services.\nNetwork & Connectivity Support\nPerform advanced troubleshooting of LAN, Wi-Fi, VPN, and Internet connectivity issues.\nCarry out network configuration and troubleshooting.\nTroubleshoot FortiGate firewall issues and support firewall-related requests.\nMonitor and report recurring network problems.\nEscalate routing, switching, and other advanced network issues when required.\nRequirements\nExcellent knowledge of FortiGate firewalls and firewall troubleshooting.\nAdvanced network troubleshooting.\nTechnical troubleshooting and problem-solving.\nIT asset management.\nStrong communication skills.","description_format":"text","description_chars":1951,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-25T14:41:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/syarah-it-helpdesk-specialist","json_url":"https://alion.io/job/syarah-it-helpdesk-specialist.json","meta":{"generated_at":"2026-10-27T19:18:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688112},"rest":"https://alion.io/mcp/rest/get_company?id=688112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyarah-it-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyarah-it-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyarah-it-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syarah-it-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyarah-it-helpdesk-specialist"}]}