{"id":1825239,"url":"https://alion.io/job/sybilla-technologies-technical-customer-engineering-lead","title":"Technical Customer Engineering Lead","company":{"id":2277510,"name":"Sybilla Technologies","domain":"sybillatechnologies.com","url":"https://alion.io/company/sybillatechnologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":{"min":5000,"max":6000,"currency":"EUR","period":"month","gross":null,"usd_annual":81060},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-04T10:32:34Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-09T22:06:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Sybilla TechnologiesAt Sybilla Technologies, we develop advanced Space Domain Awareness (SDA) and Space Situational Awareness (SSA) solutions that help governments, defense organizations, commercial operators and research institutions better understand, monitor and protect the space environment.\nOur technologies support mission-critical operations where reliability, precision, and operational excellence are essential. We combine advanced optical observation systems, data analytics, and automation to deliver solutions that contribute to the safety, security, and sustainability of space activities.\nJoining Sybilla Technologies means becoming part of a growing deep-tech company where engineering excellence, customer partnership and continuous innovation go hand in hand.\nAbout the role\nAs our customer portfolio continues to grow, we are looking for a Technical Customer Engineering Lead who will become the technical face of our Customer Success organisation.\nUnlike traditional Customer Success roles, this position requires a strong technical background and the ability to confidently discuss complex operational topics with engineers, scientists, government organizations, defense customers and executive stakeholders.\nYou will lead the Customer Success team while ensuring successful delivery of contracted services, coordinating cross-functional activities, and acting as a trusted technical advisor throughout the customer lifecycle.\nWhat you'll do\nLead, mentor and develop the Customer Success team. \nAct as the primary technical interface for strategic customers. Build trusted, long-term relationships with government, defence, commercial and institutional customers. \nEnsure successful delivery of contracted services throughout the entire customer lifecycle. \nOwn customer escalations from initial report through to resolution. \nCoordinate activities across Customer Success, Data Delivery, Sensor Network Operations, Data Analytics & R&D, Commercial and external partners. \nEnsure contractual commitments and Service Level Agreements (SLAs) are consistently achieved. \nLead customer onboarding and operational readiness activities. \nTranslate customer operational requirements into technical and service delivery requirements. \nExplain complex technical concepts to both technical and non-technical audiences. \nParticipate in technical reviews, operational meetings and service acceptance activities. \nReview customer-facing technical reports and operational documentation before delivery. \nAnalyse customer feedback, operational trends and recurring issues to identify opportunities for continuous improvement. \nDrive improvements in Customer Success processes, communication standards and service quality. \nSupport proposal preparation, customer workshops and technical solution definition when required. \nIdentify opportunities to expand existing customer services and strengthen long-term partnerships. \nDefine, monitor and report Customer Success KPIs. \nRepresent Sybilla Technologies during customer meetings, technical workshops, conferences and operational reviews. \nAct as the voice of the customer while balancing customer expectations with technical and operational realities. \nWhat we're looking forRequired\nMaster's degree in Aerospace Engineering, Astrophysics, Astronomy, Physics or another closely related STEM discipline. \nStrong technical background in Space Situational Awareness (SSA), Space Surveillance and Tracking (SST), optical systems, telescope operations, astrodynamics, satellite operations or comparable technical domains. \nExperience working with complex technical systems in operational or mission-critical environments. \nDeep understanding of technical service delivery and operational problem solving. \nAbility to analyse technical issues, identify root causes and coordinate effective solutions. \nConfidence discussing highly technical topics with engineers, scientists, government organisations, defence customers and senior stakeholders. \nExcellent communication and presentation skills. \nAbility to translate complex technical concepts into customer-focused language. \nExperience coordinating multidisciplinary technical teams. \nStrong ownership, accountability and decision-making under pressure. \nProfessional written and spoken English. \nNice to havePhD in Aerospace Engineering, Astrophysics, Astronomy, Physics or another relevant STEM discipline. \nExperience in Customer Success, Technical Account Management or Service Delivery. \nExperience working with ESA, the European Commission, NATO, defence organisations or institutional customers. \nExperience with optical observation systems, robotic observatories or global sensor networks. \nKnowledge of space surveillance data products. \nExperience supporting proposals, tenders or technical sales activities. \nLeadership or people management experience. \nGerman language skills. \nExperience working in international and remote environments. \n What we offerRemote-first work model, with occasional in-person meetings at our headquarters in Bydgoszcz. \nFull-time employment under an employment contract or B2B agreement. \nFlexible working hours. \nDedicated onboarding and mentorship. \nOpportunity to work with domain experts and international partners. \nAccess to conferences and professional development opportunities. \nCompany library. \nCompetitive compensation based on your experience and skills. \nAnticipated compensation \nThe compensation package will reflect your professional experience, qualifications and the anticipated seniority of the role. \nEuropean Union: EUR 5,000 - 6,000 gross per month (employment contract) or EUR 32 - 40 net per hour (B2B), with the employment model determined on a case-by-case basis depending on local regulations and feasibility. \nPoland: 16,000- 20,000 PLN gross per month (employment contract) or 103 - 130 PLN net per hour (B2B). \nPlease note that the final compensation package will depend on your professional experience, qualifications and overall fit for the role, and may be adjusted based on local market conditions and cost-of-living factors in each country.As part of your participation in the recruitment process, we will process your personal data. The controller of your personal data is Sybilla Technologies sp. z o.o., with its registered office in Bydgoszcz.\nThe legal basis for processing personal data specified in the Polish Labour Code is the necessity to process such data in order to conclude a contract between the parties (Article 6(1)(b) of the GDPR). The legal basis for processing other data included in your application documents is your consent (Article 6(1)(a) of the GDPR). By providing us with personal data not specified in the Labour Code in your CV or other recruitment documents, you consent to their processing.\nYou can contact the data controller by sending an email to:  or by post to: ul. Toruńska 59, 85-023 Bydgoszcz, Poland.\nIf you would like to participate in future recruitment processes as well, please include the following clause in your CV:\n“I consent to the processing of my personal data by Sybilla Technologies sp. z o.o. also for the purposes of future recruitment processes.”","description_format":"text","description_chars":7215,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Ground Systems","Space Defense"],"lifecycle":[{"event":"open","at":"2026-10-04T10:32:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":81060,"is_top_pay":false},"html_url":"https://alion.io/job/sybilla-technologies-technical-customer-engineering-lead","json_url":"https://alion.io/job/sybilla-technologies-technical-customer-engineering-lead.json","meta":{"generated_at":"2026-10-10T00:17:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":403,"day_limit":5000,"remaining_today":4597,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2277510},"rest":"https://alion.io/mcp/rest/get_company?id=2277510"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsybilla-technologies-technical-customer-engineering-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsybilla-technologies-technical-customer-engineering-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsybilla-technologies-technical-customer-engineering-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sybilla-technologies-technical-customer-engineering-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsybilla-technologies-technical-customer-engineering-lead"}]}