{"id":2446520,"url":"https://alion.io/job/sydney-water-developer-experience-performance-insights-lead","title":"Developer Experience Performance & Insights Lead","company":{"id":1933756,"name":"Sydney Water","domain":"sydneywater.com.au","url":"https://alion.io/company/sydneywater","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":227000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1790},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T14:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T21:54:41Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Drive customer-focused improvements using data and insights\nLead process improvement and transformation initiatives\nPermanent full-time opportunity based in Parramatta\nAbout The Role\nThe purpose of this position to improve developer experience in Sydney Water by analysing data, feedback and insights, identifying and delivering improvement initiatives that result in improved developer experience and business improvements.\nResponsibilities: \nFacilitate engaging workshops and deliver impactful presentations to stakeholders, translating complex information into clear insights and driving collaborative outcomes.\nAdvocate for developer customers across the organisation and identify new opportunities for developer-centric improvement initiatives to improve outcomes for developer customers\nContribute to business effectiveness and improvement by scoping, designing and implementing a wide range of process, system, policy and framework improvement initiatives/projects\nBuild a deep understanding of developer needs, wants and values across development segments, and use these to design experiences for developers.\nLead and participate in business process improvement initiatives, including gathering data, data analysis, capturing processes, conducting root-cause analysis, facilitating discussion, designing new processes, producing reports and documentation.\nContribute to and support enterprise improvement initiatives including Developer Transformation, Contact Centre and website uplift projects.\nAbout You \nDemonstrated experience in customer experience data and analytics and delivering creative and innovative solutions to customer experience and business challenges\nAdvanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives\nHighly skilled in encouraging others to generate improvement ideas that lead to increased business performance and customer satisfaction\nAdvanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives\nSkilled in leading cross functional continuous improvement processes\nDoes this sound like you? Apply now ensuring your Cover Letter highlights how your skills and experience meet the criteria above. Applications close Wednesday 21st October at 11.59 AEST \nWe support you throughout the application process and can provide adjustments where required. For more information, please contact Ranya Kumar, Talent Acquisition Partner at  \nPlease refer to the JOB PROFILE for full role accountabilities. \nDive into Our Great Benefits: \nCompetitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. \nHybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. \nContinuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. \n24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. \nDiscounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. \nFamily First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. \nFitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. \nNovated Leasing: Get in the driver's seat of your financial future with our novated lease options. \nAs part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.","description_format":"text","description_chars":4221,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-13T13:42:10Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.945,"age_days":7,"expected_fill_days":15,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/sydney-water-developer-experience-performance-insights-lead","json_url":"https://alion.io/job/sydney-water-developer-experience-performance-insights-lead.json","meta":{"generated_at":"2026-10-14T22:45:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1933756},"rest":"https://alion.io/mcp/rest/get_company?id=1933756"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsydney-water-developer-experience-performance-insights-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsydney-water-developer-experience-performance-insights-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsydney-water-developer-experience-performance-insights-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sydney-water-developer-experience-performance-insights-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsydney-water-developer-experience-performance-insights-lead"}]}