{"id":3665694,"url":"https://alion.io/job/sydsen-contact-centre-administrator","title":"Contact Centre Administrator","company":{"id":4505565,"name":"SydSen","domain":"sydsen.co.za","url":"https://alion.io/company/sydsen-co-za","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-14T00:00:00Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"SUMMARY:\n\n Contact Centre Administrator - Pretoria, Gauteng\n\n POSITION INFO:\n\n We are looking for a highly organised and proactive Contact Centre Administrator to support the smooth day-to-day operation of a busy Contact Centre leadership team. This role is ideal for someone who is detail-oriented, professional and confident in managing administration, reporting, calendars, stakeholder communication, events and operational support in a fast-paced environment. Key Responsibilities Maintain accurate internal and external contact information and distribution lists. Manage leadership calendars, recurring meetings and scheduling requirements. Coordinate meeting logistics, boardroom bookings and Teams\\/Zoom links. Provide administrative support to senior leadership. Compile, analyse and distribute monthly Contact Centre, Customer Care and CX reports. Follow up with relevant teams to ensure reporting is submitted within required deadlines. Prepare and distribute presentations, dashboards and operational reporting. Update weekly and monthly performance reports. Coordinate platform meetings and ensure required statistics are received. Assist with marketing-related coordination for branch openings and other initiatives. Manage stationery and general office requirements. Assist with the return and tracking of company assets when employees leave. Coordinate branch-opening projects from request through to delivery. Plan and coordinate team events, employee engagement initiatives and year-end functions. Manage event budgets and provide progress updates. Process invoices and payment requisitions accurately and on time. Monitor monthly platform spend. Prepare and submit commission sheets. Compile payroll listings, including new starters, terminations, changes and allowances. Collect and submit overtime and public-holiday hours within payroll deadlines. Monitor senior management diaries when required and assist with urgent correspondence. Provide operational support to the Contact Centre team when required. Assist with customer calls and queries during busy periods where necessary. Minimum Requirements Grade 12 \\/ Matric or NQF4 equivalent. A Diploma in Business Management or Administration would be advantageous. Minimum 2-3 years' administrative experience . Previous experience supporting senior management. Experience compiling reports and presentations. Exposure to reporting and data analysis. Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Teams and Zoom . Experience working with CRM systems would be advantageous. Strong written and verbal communication skills. English proficiency is essential. Valid driver's licence. Must reside within reasonable travelling distance of the vacancy. Key Skills and Competencies Strong organisational and planning skills. Excellent attention to detail and accuracy. Ability to work independently and take initiative. Strong communication and listening skills. Professionalism and integrity. Ability to work under pressure and meet deadlines. Good stakeholder-management skills. Strong teamwork and cooperation. Adaptability and resilience. Confident handling confidential and sensitive information. This role would suit someone who enjoys being at the centre of operations, keeping teams organised, ensuring deadlines are met and supporting management with accurate reporting and administration. Please send your CV to . Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful. Visit our website for more opportunities at","description_format":"text","description_chars":3632,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T06:03:55Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.759,"p_room":0.55,"age_days":29,"expected_fill_days":23,"reasons":["seen:29","win:tail","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/sydsen-contact-centre-administrator","json_url":"https://alion.io/job/sydsen-contact-centre-administrator.json","meta":{"generated_at":"2026-11-13T06:17:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4505565},"rest":"https://alion.io/mcp/rest/get_company?id=4505565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsydsen-contact-centre-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsydsen-contact-centre-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsydsen-contact-centre-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sydsen-contact-centre-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsydsen-contact-centre-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3665694}},{"tool":"search_jobs","arguments":{"company":"sydsen.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3665694},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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