{"id":2813517,"url":"https://alion.io/job/sydsen-recruit-contact-centre-administrator","title":"Contact Centre Administrator","company":{"id":3906224,"name":"SydSen Recruit","domain":"sydsenrecruit.com","url":"https://alion.io/company/sydsen-recruit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"E","score":30,"open_postings":9,"ghost_share":1,"stale_share":0,"repost_share":1,"time_to_fill_p50_days":4,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":22000,"currency":"ZAR","period":"month","gross":null,"usd_annual":16044},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-18T11:17:11Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T11:17:11Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are looking for a highly organised and proactive Contact Centre Administrator to support the smooth day-to-day operation of a busy Contact Centre leadership team.This role is ideal for someone who is detail-oriented, professional and confident in managing administration, reporting, calendars, stakeholder communication, events and operational support in a fast-paced environment.\nKey Responsibilities\nMaintain accurate internal and external contact information and distribution lists.Manage leadership calendars, recurring meetings and scheduling requirements.\nCoordinate meeting logistics, boardroom bookings and Teams/Zoom links.\nProvide administrative support to senior leadership.\nCompile, analyse and distribute monthly Contact Centre, Customer Care and CX reports.\nFollow up with relevant teams to ensure reporting is submitted within required deadlines.\nPrepare and distribute presentations, dashboards and operational reporting.\nUpdate weekly and monthly performance reports.\nCoordinate platform meetings and ensure required statistics are received.\nAssist with marketing-related coordination for branch openings and other initiatives.\nManage stationery and general office requirements.\nAssist with the return and tracking of company assets when employees leave.\nCoordinate branch-opening projects from request through to delivery.\nPlan and coordinate team events, employee engagement initiatives and year-end functions.\nManage event budgets and provide progress updates.\nProcess invoices and payment requisitions accurately and on time.\nMonitor monthly platform spend.\nPrepare and submit commission sheets.\nCompile payroll listings, including new starters, terminations, changes and allowances.\nCollect and submit overtime and public-holiday hours within payroll deadlines.\nMonitor senior management diaries when required and assist with urgent correspondence.\nProvide operational support to the Contact Centre team when required.\nAssist with customer calls and queries during busy periods where necessary.\nMinimum Requirements\nGrade 12 / Matric or NQF4 equivalent.A Diploma in Business Management or Administration would be advantageous.\nMinimum 2-3 years’ administrative experience.\nPrevious experience supporting senior management.\nExperience compiling reports and presentations.\nExposure to reporting and data analysis.\nStrong Microsoft Office skills, including Outlook, Excel, PowerPoint, Teams and Zoom.\nExperience working with CRM systems would be advantageous.\nStrong written and verbal communication skills.\nEnglish proficiency is essential.\nValid driver’s licence.\nMust reside within reasonable travelling distance of the vacancy.\nKey Skills and Competencies\nStrong organisational and planning skills.Excellent attention to detail and accuracy.\nAbility to work independently and take initiative.\nStrong communication and listening skills.\nProfessionalism and integrity.\nAbility to work under pressure and meet deadlines.\nGood stakeholder-management skills.\nStrong teamwork and cooperation.\nAdaptability and resilience.\nConfident handling confidential and sensitive information.\nThis role would suit someone who enjoys being at the centre of operations, keeping teams organised, ensuring deadlines are met and supporting management with accurate reporting and administration.\nPlease send your CV to .\nPlease note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.Visit our website for more opportunities at www.sydsenrecruit.com (Follow us on LinkedIn, Instagram or Facebook)","description_format":"text","description_chars":3631,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-18T11:17:11Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":16044,"is_top_pay":false},"html_url":"https://alion.io/job/sydsen-recruit-contact-centre-administrator","json_url":"https://alion.io/job/sydsen-recruit-contact-centre-administrator.json","meta":{"generated_at":"2026-10-19T18:00:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3906224},"rest":"https://alion.io/mcp/rest/get_company?id=3906224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsydsen-recruit-contact-centre-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsydsen-recruit-contact-centre-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsydsen-recruit-contact-centre-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sydsen-recruit-contact-centre-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsydsen-recruit-contact-centre-administrator"}]}