ERP Delivery Manager

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

The ERP Delivery Manager will be accountable, towards its internal stakeholders, primarily Product Managers and Business representatives, for the value delivery of ERP and ERP satellites services.

The main goal is, through the end-to-end orchestration of internal key resources and external partners, to achieve for its internal stakeholders the key value and performance indicators’ targets over time in a consistent way, ensuring a smooth Run of the business.

Responsibilities:

The ERP Delivery Manager will be responsible for the following activities and functions:

• Supervise delivery with internal stakeholders, facilitating any decision or escalation, focusing on customer satisfaction;
• Organize monthly, quarterly and yearly business reviews with internal stakeholders and suppliers and develop relationships and feedback channels to improve continuously the services;
• Define and track performance of services (and related solutions and processes) and implement reporting on SLAs & KPIs;
• Define and follow-up the financial picture of service delivery, focusing of cost- effectiveness of the covered services;
• Coordinate actions from platform teams in driving overall performance of the services (customer satisfaction and cost effectiveness);
• Develop best practices framework on way of working: templates, presentations, resource & capacity management;
• Develop strategic relationships with internal stakeholders and partners/vendors;
• Share with internal stakeholders (products, platforms) and suppliers Products/Platforms roadmap information and secure relevant internal/external suppliers’ delivery, with regular review of priorities.

Key Outputs

• Value Recipient satisfaction - Maintain a high level of customer satisfaction through close collaboration and the regular gathering of feedback from the value recipients;
• Service metrics - Defining and tracking metrics relating to the performance of the service/solution and the related processes around (e.g. service desk);
• Delivery processes - Continuously analyze processes and feedback with the aim to increase satisfaction and/or cost-efficiency (without negatively impacting customer satisfaction);
• Delivery team - Oversee and coordinate employees from various areas of the delivery process, which are often not formally reporting to the Service Delivery Management Specialist;
• Budget - Define and follow-up on the financial picture of the service delivery.

Key Stakeholder Interactions

• Value recipients;
• Product Managers;
• Digital Design Process Specialist;
• Tech Lead;
• Operations EngineerInternal Information.

Skills and behavioural competencies:

• Result orientation, influence & impact;
• Empowerment & accountability;
• Team spirit, building relationships, collective accountability;
• Strong leadership capability, executing as appropriate in the areas of responsibility;
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.

You will get:

• Competitive salary and benefits package;
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations;
• Training platform for all employees;
• Free well-being sessions (physical and psychological).

Location & Working Model:

Location: Curitiba, Brazil;

Working model: Hybrid working model possible or even 100% remote.

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.