{"id":1759530,"url":"https://alion.io/job/syllo-client-services-specialist","title":"Client Services Specialist","company":{"id":19849,"name":"Syllo","domain":"syllo.ai","url":"https://alion.io/company/syllo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-03T08:55:46Z","employer_posted_date":null,"last_verified_at":"2026-10-03T08:55:46Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Client Services SpecialistLocation: Remote, USA\nDepartment: Customer Success\nAbout Syllo\nSyllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 by a team of litigators and engineers, Syllo enables legal teams to securely harness the power of AI across any matter, regardless of complexity or scale. Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex litigation portfolios. Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we are the market leader in enterprise-grade litigation AI. Backed by top-tier VCs, we are at a clear inflection point — the team has doubled in the last six months and growth is accelerating.\nAbout the roleBe the expert at the intersection of litigation workflow and AI.\nThis role sits on the front line of client delivery, supporting AmLaw 200 firms and Fortune 500 legal teams as they run their most complex cases on Syllo's platform. You will serve as the named CS account owner for an assigned portfolio of clients, managing case delivery end-to-end and working in close partnership with the Sales Account Director as a key member of the account team. We are looking for someone who knows the litigation lifecycle from the inside, owns their work without being told to, and remains composed when timelines compress and priorities shift. Prior experience as a paralegal, attorney, or litigation support professional is required.\nWhat you will do\n\nOwn your accounts: Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively to CS leadership when clients are at risk.\n\nPartner with Sales: Work in close partnership with the Sales Account Director, maintaining a shared view of account status and consistent communication across the account team.\n\nManage case delivery: Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, client-facing status updates, and setting clear expectations on client-side dependencies.\n\nExecute client services work: Handle client services requests including building searches, workspace organization, and executing AI-assisted reviews.\n\nAdvise attorneys on workflow: Translate platform capabilities into case strategy. When an attorney asks what is possible, you have an answer.\n\nCoordinate across teams: Work with the Data Services team on data needs, ensuring requirements are documented accurately before work begins.\n\nTriage and resolve issues: Identify and help resolve technical or workflow issues as they arise, escalating through the appropriate process when needed.\n\nBuild for continuity: Document case status, known issues, and handoff notes so work survives transitions. When handing off to another pod member, maintain active oversight to protect delivery quality and the client relationship.\n\nBecome a product expert: Develop deep expertise in the Syllo platform, capture and relay product feedback to the product team, and participate in product testing.\n\nContribute to the team: Collaborate on internal CS documentation, process resources, and thought leadership on the use of AI in litigation.\n\nWhat you bring\n\nLitigation lifecycle knowledge: You understand case assessment, document review, production, and privilege workflows from firsthand experience.\n\nProject ownership: You have run end-to-end delivery on a case, not just contributed to a team output.\n\nClient-facing composure: You communicate clearly with attorneys and partners under pressure, in writing and in person.\n\nTechnology fluency: You have worked with at least one eDiscovery platform such as Relativity, Everlaw, or similar, and adopt new tools systematically.\n\nOperational rigor: Your work is documented, your deadlines are tracked, and your handoffs are complete.\n\nExperience and qualifications\n4+ years of experience in a client-facing role, ideally in legal tech, litigation support, or a professional services environment.\n\nBackground in litigation as an attorney, paralegal, or litigation support professional.\n\nDemonstrated ownership of end-to-end case delivery, not just contribution to a team outcome.\n\nHands-on experience with eDiscovery platforms; Relativity certification or equivalent preferred.\n\nProficiency with project management and CRM tools such as Monday and HubSpot.\n\nHigh aptitude for learning new software tools and enthusiasm for AI-powered products.\n\nTotal rewards and benefitsAt Syllo, we believe in taking care of our team so they can focus on building the future of legal tech.\nCompensation: Competitive base salary + equity options.\nBenefits: Medical, dental, vision, and voluntary insurance options. Vacation, sick leave, and paid holidays. Access to benefit counselors and fitness class reimbursements.\nGrowth: Annual learning and development budget and real career growth in a fast-scaling organization.\nEqual opportunity employerWe celebrate diversity and are committed to creating an inclusive environment for all employees. We provide a fair and accessible hiring process. If you require accommodations during the application or interview stage, please let us know.\n\nUnited States - Remote Pay Range\n$140,000—$150,000 USD\nOriginally posted on Himalayas","description_format":"text","description_chars":5353,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal AI"],"lifecycle":[{"event":"open","at":"2026-10-03T12:11:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/syllo-client-services-specialist","json_url":"https://alion.io/job/syllo-client-services-specialist.json","meta":{"generated_at":"2026-10-07T03:03:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4491,"day_limit":5000,"remaining_today":509,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19849},"rest":"https://alion.io/mcp/rest/get_company?id=19849"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyllo-client-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyllo-client-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyllo-client-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syllo-client-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyllo-client-services-specialist"}]}