{"id":3379906,"url":"https://alion.io/job/symbotic-customer-partner-leader-operations","title":"Customer Partner, Leader (Operations)","company":{"id":5383,"name":"Symbotic","domain":"symbotic.com","url":"https://alion.io/company/symbotic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0.125,"time_to_fill_p50_days":42,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":147000,"max":215600,"currency":"USD","period":"year","gross":null,"usd_annual":215600},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T23:54:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Who we are\nWith its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.\nWhat we need\nSymbotic is seeking a Customer Partner, Leader to join our Strategic Accounts team within our organization. In this role, you will serve as an operational owner for the account partnership, driving day-to-day issue resolution, site execution, fleet visibility, and cross-functional follow-through. In this role, you will influence internal stakeholders without direct authority, navigate the organization to remove roadblocks, and engage credibly with Sr. Managers, Directors, Group Directors, and at times VPs. This position reports to VP, Customer Partner.\nWhat we do\nThe Customer Partner team is a part of the Account Management team. They connect customer priorities with Symbotic’s operational and technical teams. They work across the organization to resolve site-level challenges, improve system performance, coordinate fleet requirements, and ensure customer programs are delivered effectively across the network.\nWhat you'll do\nServe as a primary point of contact for customer escalations, developing a clear understanding of operational needs, performance gaps, and priorities.\nDrive resolution of site-level challenges involving spare-parts availability, installations, maintenance, downtime events, and process breakdowns.\nPartner with leadership and internal stakeholders to optimize bot allocation, fleet visibility, and system throughput across the network.\nExecute spares and warranty programs, maintenance strategies, and bot hardware retrofits while tracking progress and removing roadblocks.\nAnalyze individual and collective site performance data to identify trends, outliers, and opportunities for improvement.\nTranslate performance findings into actionable recommendations and drive cross-functional teams toward corrective measures.\nDrive internal teams to improve overall system performance based on data-driven recommendations.\nWhat you'll need\nBachelor's degree in business, operations, or related field, or equivalent experience.\nMinimum of 10 years of related experience or equivalent work experience.\nExperience in customer success, account management, operations, or related customer-facing functions.\nStrong analytical skills with experience interpreting operational data, identifying performance trends, and presenting actionable insights.\nExcellent communication and relationship-management skills, with the ability to engage credibly with customers and internal leaders.\nDemonstrated ability to influence stakeholders without direct authority, remove roadblocks, and manage multiple priorities in a fast-paced environment.\nExperience in supply chain, robotics, logistics, fulfillment, warehouse automation, or large enterprise customer environments preferred.\nOur Environment\nUp to 40% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.\nEmployees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.\nAbout Symbotic\nSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.\nWe are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That’s why we’re proud to be an equal opportunity employer.\nWe do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.\nThe base range for this position in the posted location is $147,000.00 - $215,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.","description_format":"text","description_chars":5117,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-28T04:27:58Z"},{"event":"close","at":"2026-10-30T14:40:46Z"},{"event":"reopen","at":"2026-10-30T19:56:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 69 · green card filings: 18","filings_12m":69,"filings_prev_12m":55,"green_card_filings_12m":18,"median_offered_wage_usd":170431,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":42,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":215600,"is_top_pay":true},"html_url":"https://alion.io/job/symbotic-customer-partner-leader-operations","json_url":"https://alion.io/job/symbotic-customer-partner-leader-operations.json","meta":{"generated_at":"2026-11-03T00:06:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5383},"rest":"https://alion.io/mcp/rest/get_company?id=5383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymbotic-customer-partner-leader-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymbotic-customer-partner-leader-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymbotic-customer-partner-leader-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symbotic-customer-partner-leader-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymbotic-customer-partner-leader-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3379906}},{"tool":"search_jobs","arguments":{"company":"symbotic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3379906},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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