{"id":1909576,"url":"https://alion.io/job/symbotic-remote-operations-center-supervisor","title":"Remote Operations Center Supervisor","company":{"id":5383,"name":"Symbotic","domain":"symbotic.com","url":"https://alion.io/company/symbotic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87000,"max":119900,"currency":"USD","period":"year","gross":null,"usd_annual":119900},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:08:02Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T10:05:03Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who we are\nWith its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.\nSummary\nSymbotic is seeking a ROC Supervisor to support the day-to-day operations of Symbotic's Remote Operations Center (ROC). This role is responsible for leading frontline ROC team members, supporting remote system operations, analyzing system performance, and driving operational consistency across the automation network. The ROC Operations Lead will provide hands-on leadership, assist with root cause investigations, support process improvements, and partner with cross-functional teams to resolve operational challenges. We seek a leader who is passionate about operational excellence, team development, customer support, and continuous improvement in a fast-paced automation environment.\nWhat we need\nSymbotic is seeking for a Remote Operations Center Supervisor to join our Remote Operations Center team within our Customer Site Operations and Customer Experience organization. Your job will be to lead frontline operators, coordinate daily remote operations, and drive consistent execution across Symbotic’s automation network.\nThis is an onsite position based at Symbotic’s headquarters in Wilmington, MA. The expected schedule is Monday through Friday, approximately 8:00 a.m. to 5:00 p.m. Because this person will lead operators supporting a 24/7 operation, flexibility is required to address callouts, coverage needs, and high-priority operational events.\nWhat we do\nThe Remote Operations Center supports the performance and continuity of Symbotic’s automated systems through remote system operations, performance monitoring, root cause analysis, and operational coordination. The team partners with onsite operations and cross-functional stakeholders to resolve issues, improve processes, and establish consistent Control Center practices across the automation network\nResponsibilities\nLead, coach, and support ROC operators responsible for remote system operations, system monitoring, and root cause analysis.\nCoordinate daily ROC activities to ensure consistent execution of processes, workflows, and operational standards.\nAct as a working supervisor, providing hands-on operational coverage during callouts, absences, vacations, and high-priority events.\nAnalyze system performance, identify trends, support investigations, and recommend data-driven solutions.\nDrive the standardization and continuous improvement of ROC processes, procedures, documentation, and best practices.\nCommunicate operational updates, performance trends, and key issues to ROC leadership and cross-functional stakeholders.\nPartner with onsite operations teams to share lessons learned, improve workflows, and reduce operational variability\nEducation and Experience\nBachelor's degree in Supply Chain, Manufacturing, Industrial Automation, Business Administration, Industrial Engineering, or related field required; equivalent work experience may be considered.\nFamiliarity with, or ability to quickly learn, Symbotic's Control Center and operational systems.\nMinimum 3 years of related functional experience in operations, logistics, manufacturing, industrial automation, robotics, supply chain, or a related environment.\nMinimum 1 year of direct management, supervisory, or team leadership experience.\nKnowledge of automation, robotics, manufacturing operations, distribution operations, or equivalent operational environments.\nUnderstanding of operational metrics, KPI tracking, and performance management.\nAbility to identify trends, support root cause investigations, and recommend solutions using data-driven decision making.\nFlexible working hours, overtime, and shift-based work may be required.\nAbility to support process improvements, standardization efforts, and documentation development.\nDemonstrated leadership skills with the ability to motivate and influence teams.\nAbility to direct and guide employees' daily work activities and operational priorities.\nOther Considerations\nThis position is an in-person requiring on-site presence at the Symbotic headquarters in Wilmington, MA\nUp to 10 - 15% of travel may be required, travel during onboarding/training will be up to 100%. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. \nThe employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. \nThe ROC is a 24/7 operation. Dependent on shift schedules, there may be situations when you are working independently in an office environment.\nDependent on shift schedules, there may be situations when you are working in an isolated situation at night.\nDuring required travel for training and to visit facilities the following may apply:\nThere will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure. \nYou may regularly be near railings that are high off the ground. \nSubject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. \nThe employee may be required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl. \nMust be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. \nMust comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols. \nAbout Symbotic\nSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.\nWe are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That’s why we’re proud to be an equal opportunity employer.\nWe do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.\nThe base range for this position in the posted location is $87,000.00 - $119,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.","description_format":"text","description_chars":7592,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-05T14:08:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 69 · green card filings: 18","filings_12m":69,"filings_prev_12m":55,"green_card_filings_12m":18,"median_offered_wage_usd":170431,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":1,"age_days":8,"expected_fill_days":41,"reasons":["conf:18","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":119900,"is_top_pay":true},"html_url":"https://alion.io/job/symbotic-remote-operations-center-supervisor","json_url":"https://alion.io/job/symbotic-remote-operations-center-supervisor.json","meta":{"generated_at":"2026-10-14T10:52:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5383},"rest":"https://alion.io/mcp/rest/get_company?id=5383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymbotic-remote-operations-center-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymbotic-remote-operations-center-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymbotic-remote-operations-center-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symbotic-remote-operations-center-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymbotic-remote-operations-center-supervisor"}]}