{"id":3222869,"url":"https://alion.io/job/symbotic-technical-control-engineer-2","title":"Technical Control Engineer","company":{"id":5383,"name":"Symbotic","domain":"symbotic.com","url":"https://alion.io/company/symbotic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Robotics","role_family":"Robotics","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":69000,"max":101200,"currency":"USD","period":"year","gross":null,"usd_annual":101200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T08:51:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who we are\nWith its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.\nWhat we need\nThe Technical Control Engineer ensures the smooth operation and reliability of Symbotic’s automated systems at client sites. This role balances reactive support with proactive monitoring, incident ownership, and continuous improvement. The ideal candidate will troubleshoot and resolve complex technical issues, act as a technical lead during high priority incidents, and contribute to scalable processes and knowledge management initiatives. This position partners closely with Engineering, R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support, ensuring operational excellence and long-term system reliability.\nWhat we do\nThe Technical Support Team is part of Symbotic’s Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system-including controls, electrical, software, networking, and infrastructure-and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.\nWhat you’ll do\nManage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat.\nProvide advanced remote support for electro-mechanical, software, networking, and controls-related issues using remote access tools.\nTroubleshoot and resolve issues related to:\nAutomation and robotic systems\nPLCs, motors, VFDs, and motion control systems\nSoftware applications, networking, and scripting\nServe as a technical escalation point and act as the focal lead during major incidents.\nCoordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently.\nPrioritize incoming issues based on customer impact, system criticality, and contractual SLAs.\nProvide clear, timely updates to internal and external stakeholders during incidents.\nRespond to equipment downtime events and coordinate with external vendors or resources as needed.\nProactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations.\nDrive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence.\nIdentify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements.\nParticipate in post-incident reviews and lead follow-up actions to ensure sustained resolution\nAct as a technical owner during critical events, ensuring accountability from incident intake through full resolution.\nCollaborate with R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support.\nLeverage metrics from high-impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrence prevention..\nContribute to a scalable KB to enable “shift-left” resolution, improving self-sufficiency for customers and on-site Tier 1 teams.\nSupport ongoing system maintenance activities, including data backups, trend analysis, and I/O checks.\nInterpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues.\nStay current on supported software, hardware, tools, and platform updates relevant to Symbotic systems.\nWhat you’ll need\nBachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered.\nMinimum 2 years of experience in technical support, controls, or engineering role supporting complex systems.\nPrior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred.\nDemonstrated experience providing remote system support (Remote Desktop, SSH).\nStrong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command-line diagnostic tools.\nProficiency with Linux shell environments and scripting; working knowledge of SQL scripting and application support.\nFamiliarity with ISC DHCP, BIND, and server configuration.\nExperience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages.\nExperience with server management, Active Directory, and Windows/Linux patching.\nStrong troubleshooting, documentation, collaboration, and communication skills.\nAbility to prioritize and perform effectively in high-pressure, customer-facing environments.\nOur Environment\nUp to 15% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. \nThe employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.\nAbout Symbotic\nSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.\nWe are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That’s why we’re proud to be an equal opportunity employer.\nWe do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.\nThe base range for this position in the posted location is $69,000.00 - $101,200.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.","description_format":"text","description_chars":7270,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-25T04:09:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 69 · green card filings: 18","filings_12m":69,"filings_prev_12m":55,"green_card_filings_12m":18,"median_offered_wage_usd":170431,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":50}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":43,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":101200,"is_top_pay":false},"html_url":"https://alion.io/job/symbotic-technical-control-engineer-2","json_url":"https://alion.io/job/symbotic-technical-control-engineer-2.json","meta":{"generated_at":"2026-10-26T01:01:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5383},"rest":"https://alion.io/mcp/rest/get_company?id=5383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymbotic-technical-control-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymbotic-technical-control-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymbotic-technical-control-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symbotic-technical-control-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymbotic-technical-control-engineer-2"}]}