{"id":2517228,"url":"https://alion.io/job/symbotic-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":5383,"name":"Symbotic","domain":"symbotic.com","url":"https://alion.io/company/symbotic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":97900,"currency":"USD","period":"year","gross":null,"usd_annual":97900},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Machine Learning","optional":true},{"name":"Tcpdump","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T14:33:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are\nWith its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.\nWhat we need\nSymbotic is seeking a Technical Support Engineer to play a critical role in ensuring the successful operation of Symbotic systems at customer sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to internal teams and customer stakeholders.\nThe Technical Support Engineer is responsible for executing structured troubleshooting, supporting complex escalations, and contributing to system reliability during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.\nWhat we do\nThe Technical Support Team is part of Symbotic’s Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system including controls, electrical, software, networking, and infrastructure and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.\nWhat you’ll do\nTroubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers\nSupport real-time escalations during high-impact operational events\nConnect to and diagnose systems remotely using tools such as SSH, Remote Desktop, and browser-based interfaces\nAnalyze logs, system data, and performance trends to identify root causes and prevent recurring issues\nPartner cross-functionally with Engineering and Field teams to drive issue resolution\nDocument troubleshooting steps, resolutions, and knowledge base content\nSupport continuous improvement by identifying patterns and recommending preventative solutions\nWhat you’ll need\nBachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)\nMinimum of 3 years of experience supporting complex technical systems in a remote or production environment\nStrong experience troubleshooting using Linux command line and system-level tools\nExperience connecting to systems via SSH, Remote Desktop, or similar tools\nAdvanced knowledge of TCP/IP networking fundamentals and troubleshooting\nStrong experience with SQL or scripting for data analysis\nStrong problem-solving skills with the ability to prioritize and multitask in high-pressure environments\nEffective communication skills, especially during real-time issue resolution\nPreferred Qualifications\nExperience supporting automated systems, robotics, or warehouse environments\nFamiliarity with electrical schematics and hardware-level diagnostics\nExperience with packet capture tools (Wireshark, tcpdump)\nExposure to PLCs, VFDs, or industrial controls\nOur Environment\nAbility to travel up to 15% after the training period (Senior roles may require up to 15% ongoing travel). \nMust possess a valid driver’s license and be able to travel to customer sites via car or air. \nEmployee must maintain a personal credit card and manage expenses for bi-weekly reimbursement. \nAbout Symbotic\nSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.\nWe are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That’s why we’re proud to be an equal opportunity employer.\nWe do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.\nThe base range for this position in the posted location is $70,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.","description_format":"text","description_chars":5372,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-14T10:05:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 69 · green card filings: 18","filings_12m":69,"filings_prev_12m":55,"green_card_filings_12m":18,"median_offered_wage_usd":170431,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":41,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-14T17:38:46Z"},"pay":{"stated_usd_annual":97900,"is_top_pay":true},"html_url":"https://alion.io/job/symbotic-technical-support-engineer-2","json_url":"https://alion.io/job/symbotic-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-14T17:38:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5383},"rest":"https://alion.io/mcp/rest/get_company?id=5383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymbotic-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymbotic-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymbotic-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symbotic-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymbotic-technical-support-engineer-2"}]}