{"id":753466,"url":"https://alion.io/job/symmetry-it-it-support-engineer","title":"IT Support Engineer","company":{"id":688695,"name":"Symmetry Infotech Private Limited","domain":"symmetry-it.com","url":"https://alion.io/company/symmetry-it","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-23T16:40:51Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-11-08T01:57:46Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":136},"description":"Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At Symmetry IT, we offer a fun and dynamic work environment where mentorship and professional growth are at the core of our culture. Join us and be part of a team that values collaboration, learning, and making a difference.\nWe are seeking an experienced IT Support Technician to provide onsite technical support for hotel operations. This role is responsible for maintaining workstations, servers, network infrastructure, hospitality systems, and user accounts while ensuring a high level of service to staff, management, and vendors. The ideal candidate is reliable, communicates clearly in writing and verbally, and can manage both daily support tasks and assigned project work. This position is onsite during normal business hours with participation in an on-call rotation for after-hours and weekend emergencies.\nResponsibilities\nProvide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization.\nSupport and maintain Windows Server 2016/2019 environments.\nAssist with VMware virtualization tasks and basic host/server maintenance.\nTroubleshoot networking issues including switches, firewalls, DHCP, DNS, and connectivity problems.\nSupport wireless networks, including access point configuration, monitoring, and basic controller administration.\nManage Active Directory tasks such as creating, modifying, and disabling user accounts.\nProvide support for Microsoft 365 services including Exchange Online, SharePoint, Teams, and authentication issues.\nSupport hospitality systems including Opera PMS, VingCard access control, Micros Simphony POS, and other hotel technologies.\nPerform malware/threat remediation and maintain system security best practices.\nHandle hardware repair, upgrades, and peripheral installations.\nWork tickets efficiently within the company’s ticketing system and maintain accurate documentation.\nComplete assigned project tasks according to deadlines and quality standards.\nCommunicate professionally with staff and leadership, providing clear written updates and explanations.\nInteract with hotel personnel and guests in a courteous and service-focused manner.\nCoordinate with vendors, service providers, and onsite personnel as needed.\nLift equipment up to 40 lbs. as part of routine IT duties.\nParticipate in an after-hours and weekend on-call rotation for urgent issues.\nTroubleshooting and installation experience with Microsoft Windows 11.\nBasic VMware knowledge.\nExperience with Windows Server 2016/2019.\nUnderstanding of LAN/WAN networking and wireless systems.\nKnowledge of Active Directory administration.\nExperience with ticketing systems.\nStrong written and verbal communication abilities.\nExcellent customer service and interpersonal skills.\nAbility to complete project tasks on time with attention to detail.\nAbility to lift 40 lbs. or more.\nMust work onsite during regular business hours and participate in on-call rotation.\nDesired Skills\nExperience administering Microsoft 365 (Exchange, SharePoint, Teams, security settings).\nExperience with hotel technologies including Opera PMS, VingCard, and Micros Simphony.\nStrong relationship-building skills with staff, management, and vendors.\nFour years of technical experience.\n Schedule: Monday-Friday, normal business hours EST. 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