{"id":1548569,"url":"https://alion.io/job/symphoni-hr-analyst-ai-operations-support","title":"Analyst, AI Operations Support","company":{"id":3800108,"name":"Symphoni HR","domain":"symphonihr.com","url":"https://alion.io/company/symphoni-hr","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":31,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":19500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-30T22:55:27Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T15:44:21Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"This role focuses on providing first-line AI operations monitoring for counterparty credit risk technology applications. You will be responsible for monitoring dashboards, managing AI/ML-flagged exceptions, and executing reconciliation tasks to ensure system stability. This is an ideal opportunity for a detail-oriented professional to bridge the gap between financial risk concepts and technical production support.\nOur client is a leading global provider of research, analytics, and technology solutions to the financial services industry. They support major financial institutions worldwide by delivering high-quality data, risk management tools, and operational excellence. The company fosters a collaborative, fast-paced environment that values technical innovation and domain expertise.\nResponsibilities\nMonitor AI/ML-enabled process dashboards and alerts on a daily and intraday basis following established runbooks.\nPerform initial investigations on flagged anomalies and exceptions, logging findings for senior review.\nSupport the human-review workflow for AI-flagged exceptions to ensure timely tracking and closure.\nMonitor batch and interface completion for processing cycles, escalating delays according to standard operating procedures.\nExecute reconciliation checks between upstream and downstream systems and document any identified breaks.\nRun existing automation scripts and report technical issues or process gaps to the team.\nLog incidents with accurate severity tagging and track them through to resolution within defined SLAs.\nAssist in root cause analysis by gathering logs, data extracts, and necessary evidence.\nMaintain and update standard operating procedure documentation as processes evolve.\nRequirements\n1-3 years of experience in technology operations, production support, or a related monitoring function.\nBasic working knowledge of SQL is required.\nExposure to Python or general scripting is considered a strong advantage.\nFamiliarity with Counterparty Credit Risk concepts or broader financial market knowledge.\nStrong aptitude for learning monitoring tools and dashboard management.\nExcellent written communication skills for effective incident logging and documentation.\nDisciplined approach to following standard operating procedures and escalation protocols in a production environment.\nSkills\nTechnology operations, Production support, Monitoring, SQL, SOP documentation, Incident logging, Python, Scripting, Counterparty Credit Risk concepts, Financial markets concepts","description_format":"text","description_chars":2510,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-30T22:55:27Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.518,"p_room":0.9,"age_days":22,"expected_fill_days":44,"reasons":["conf:1","agency","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/symphoni-hr-analyst-ai-operations-support","json_url":"https://alion.io/job/symphoni-hr-analyst-ai-operations-support.json","meta":{"generated_at":"2026-10-23T18:43:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800108},"rest":"https://alion.io/mcp/rest/get_company?id=3800108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymphoni-hr-analyst-ai-operations-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymphoni-hr-analyst-ai-operations-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymphoni-hr-analyst-ai-operations-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symphoni-hr-analyst-ai-operations-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymphoni-hr-analyst-ai-operations-support"}]}