{"id":1233769,"url":"https://alion.io/job/symphoni-hr-associate-application-support-and-production-operations","title":"Associate - Application Support and Production Operations","company":{"id":3800108,"name":"Symphoni HR","domain":"symphonihr.com","url":"https://alion.io/company/symphoni-hr","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T06:29:44Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"This role focuses on ensuring the seamless performance and reliability of mission-critical enterprise applications. You will serve as a key technical point of contact, managing incident resolution and system maintenance to support the firm's fast-paced operational environment.\nOur client is a prominent global firm operating within the securities and financial services industry. They are known for maintaining high-performance enterprise systems and fostering a culture of technical excellence and operational stability.\nResponsibilities\nMonitor production systems and application health using industry-standard observability tools.\nTroubleshoot and resolve L1/L2 support tickets within defined service level agreements.\nPerform routine system maintenance, patch deployments, and configuration updates.\nCollaborate with development teams to escalate complex bugs and track them to resolution.\nMaintain comprehensive documentation for incident logs, knowledge base articles, and operational procedures.\nPerform root cause analysis to minimize downtime and improve system stability.\nRequirements\n7-10 years of experience in application support or production operations.\nProficiency in SQL for database querying and data validation.\nHands-on experience with Linux/Unix command-line environments and shell scripting.\nFamiliarity with ITIL processes, specifically incident and problem management.\nStrong analytical skills with the ability to perform root cause analysis under pressure.\nExcellent verbal and written communication skills for stakeholder management.\nBachelor degree in Computer Science, Information Technology, or a related field.","description_format":"text","description_chars":1641,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T15:42:28Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.485,"p_room":0.6,"age_days":43,"expected_fill_days":45,"reasons":["conf:3","agency","velocity","win:late","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/symphoni-hr-associate-application-support-and-production-operations","json_url":"https://alion.io/job/symphoni-hr-associate-application-support-and-production-operations.json","meta":{"generated_at":"2026-10-20T09:57:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10914,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800108},"rest":"https://alion.io/mcp/rest/get_company?id=3800108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymphoni-hr-associate-application-support-and-production-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymphoni-hr-associate-application-support-and-production-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymphoni-hr-associate-application-support-and-production-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symphoni-hr-associate-application-support-and-production-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymphoni-hr-associate-application-support-and-production-operations"}]}