{"id":2612478,"url":"https://alion.io/job/symphoni-hr-client-service-manager-electronic-fx","title":"Client Service Manager, Electronic FX","company":{"id":3800108,"name":"Symphoni HR","domain":"symphonihr.com","url":"https://alion.io/company/symphoni-hr","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":34,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5751},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-15T11:23:31Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T21:36:00Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The role involves managing client service operations for the Electronic FX business, ensuring seamless support for institutional clients. You will act as a primary point of contact for technical and operational queries, working closely with internal stakeholders to resolve issues and enhance the client experience. This position is based in Mumbai and requires a strong understanding of electronic trading platforms and OTC FX products.\nOur client is a leading global investment bank with a strong presence in international financial markets. They are committed to providing innovative financial solutions and maintaining excellence in client service across their global operations. The firm fosters a collaborative and high-performance culture, offering significant opportunities for professional growth within the financial services sector.\nResponsibilities\nProvide dedicated support to institutional clients for Electronic FX trading platforms and services.\nManage and resolve client inquiries related to electronic trading, connectivity, and trade lifecycle issues.\nCollaborate with internal stakeholders, including sales, trading, and technology teams, to ensure efficient service delivery.\nMonitor electronic trading activity and provide proactive support to minimize operational risks.\nMaintain accurate documentation of client issues and resolutions to improve service quality.\nAssist in the onboarding process for new clients and provide training on electronic trading applications.\nAnalyze service metrics to identify trends and suggest improvements to the client experience.\nRequirements\n3-5 years of experience in a client service or support role within the financial services industry.\nStrong knowledge of Global Markets, specifically Electronic FX, OTC FX, and Cash FX products.\nProven experience in electronic trading support and electronic application support.\nExcellent communication and stakeholder management skills.\nProficiency in Advanced Excel for data analysis and reporting.\nStrong teamwork skills with the ability to work effectively in a fast-paced environment.\nAbility to work from the office in Mumbai.","description_format":"text","description_chars":2131,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T11:23:31Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":44,"reasons":["conf:2","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/symphoni-hr-client-service-manager-electronic-fx","json_url":"https://alion.io/job/symphoni-hr-client-service-manager-electronic-fx.json","meta":{"generated_at":"2026-10-20T01:37:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800108},"rest":"https://alion.io/mcp/rest/get_company?id=3800108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymphoni-hr-client-service-manager-electronic-fx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymphoni-hr-client-service-manager-electronic-fx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymphoni-hr-client-service-manager-electronic-fx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symphoni-hr-client-service-manager-electronic-fx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymphoni-hr-client-service-manager-electronic-fx"}]}