{"id":1233709,"url":"https://alion.io/job/symphoni-hr-desk-support-analyst","title":"Desk Support Analyst","company":{"id":3800108,"name":"Symphoni HR","domain":"symphonihr.com","url":"https://alion.io/company/symphoni-hr","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T01:49:29Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"The Desk Support Analyst will play a critical role in ensuring the seamless operation of technical environments within the firm. You will be responsible for providing high-level support, troubleshooting complex issues, and maintaining the stability of critical systems used by internal stakeholders. This role requires a proactive approach to problem-solving and a strong commitment to delivering exceptional service in a fast-paced banking environment.\nOur client is a prominent global financial services institution known for its commitment to excellence and innovation in the banking sector. With a robust presence in major financial hubs, they foster a collaborative and high-performance culture that empowers employees to grow their careers. They are dedicated to maintaining cutting-edge technological infrastructure to support their diverse range of financial operations.\nResponsibilities\nProvide comprehensive technical support for desk-based systems and applications\nDiagnose and resolve complex hardware and software issues in a timely manner\nManage incident lifecycles through to resolution, ensuring minimal downtime for end-users\nCollaborate with cross-functional IT teams to implement system upgrades and patches\nMaintain accurate documentation of technical issues and resolution procedures\nMonitor system performance and proactively identify potential bottlenecks\nEnsure compliance with internal security policies and data protection standards\nProvide guidance and support to junior team members as required\nRequirements\n5-10 years of experience in a technical support or desk-side support role\nStrong proficiency in troubleshooting Windows-based environments and enterprise applications\nExperience working within the financial services or banking industry\nExcellent communication skills with the ability to explain technical concepts to non-technical users\nProven ability to manage multiple priorities in a high-pressure environment\nSolid understanding of ITIL frameworks and incident management processes\nBachelor’s degree in Information Technology, Computer Science, or a related field","description_format":"text","description_chars":2103,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T15:42:28Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.504,"p_room":1,"age_days":15,"expected_fill_days":48,"reasons":["conf:3","agency","win:early","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/symphoni-hr-desk-support-analyst","json_url":"https://alion.io/job/symphoni-hr-desk-support-analyst.json","meta":{"generated_at":"2026-09-27T02:35:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2330,"day_limit":5000,"remaining_today":2670,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}